DUTIES AND RESPONSIBILITIES Leadership & Customer Experience Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast, friendly service. Responsible for total store CSI (Customer Service Index) and resolving customer concerns. Engage in suggestive selling through phone, intercom announcements, and direct interactions. Respond professionally to incoming calls and resolve customer grievances; ensure customer feedback loops are closed. Oversee total store operations, ensuring execution of Company and Division merchandising, operational, and sales initiatives. Drive sales performance, achieve gross profit targets, and manage store expenses. Plan daily operations and monitor production processes in alignment with company procedures and profitability goals. Communicate regularly with Operations Specialists to execute promotions and division programs. Communicate company goals, objectives, policies, and procedures to department leaders and teams; ensure full compliance across all departments. Conduct weekly meetings with department heads to review ads, sales plans, and promotional activities; ensure alternate leadership coverage during absences. Maintain strong community relationships and effective communication with vendors, manufacturer representatives, and Corporate/Division teams. Monitor market conditions, trends, and competitor activity. Maintain professional vendor and warehouse relations. Operate computer systems, electronic ordering devices, and basic software (Excel, Word, PowerPoint, email) to support store operations. Food Safety, Sanitation & Compliance Ensure company safety and health initiatives are effectively implemented and communicated to employees. Uphold strict food safety and sanitation standards across all departments. Maintain full compliance with all food safety and regulatory requirements. Ensure employees comply with HIPAA, COBC, Meat Grinding Logs, Tracking Logs, Workplace Benefits guidelines, and state/regional regulations. Maintain working knowledge of all company policies as outlined in the Employee Handbook. Ensure proper code dating and rotation of all products throughout the store. Ensure compliance with scheduling guidelines, wage and payroll standards, timeclock policies, dress codes, grooming standards, and labor laws. Maintain accurate legal and record‑retention compliant documentation. Conduct daily inspections of store conditions and coach employees accordingly. Use equipment safely, including pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines. Implement emergency procedures during equipment or software malfunctions. Ensure proper temperature standards for all product categories and enforce compliance with federal, state, and company regulations. Perform receiving duties including breaking down loads, verifying orders, checking quality, reporting shortages, stocking, rotating, and following all temperature and packaging standards. Human Resources & People Development Accountable for full‑store staffing, recruiting, hiring, and training. Evaluate performance and make personnel decisions including promotions, terminations, and disciplinary actions. Consider recommendations from Grocery/Drug Managers and Assistant Store Director regarding personnel decisions. Conduct formal employee evaluations per Division guidelines. Identify development needs for key associates and ensure completion of required training. Address employee relations issues including discrimination, harassment, working off the clock, and legal violations with HR guidance. Maintain confidentiality regarding employee information, store operations, and company data. Provide clear direction to department managers, supervisors, and associates. Ensure compliance with cash‑handling procedures, safe standards, sales accounting, and asset protection. Financial & Operational Management Control shrink; maintain inventory levels on the sales floor and in backroom areas per Division guidelines. Develop and manage operational budgets, controlling maintenance, expense, and supply costs. Process or oversee all administrative reporting, including P&L analysis and store performance reports. Prepare sales and inventory reports; conduct physical inventory every four weeks. Ensure accurate inventory of merchandise, equipment, and supplies; oversee inventories and audits. Supervise reclamation processing; maintain clean and well‑stocked backroom and departments. Recommend repairs or improvements to store equipment and facilities to the District Manager. Ensure correct pricing, signage, and product display; maintain clean, organized shelves. Perform all responsibilities with safety, accuracy, integrity, and the highest professional standards. Treat employees fairly, consistently, and with courtesy, dignity, and respect. Perform other duties as assigned. SKILLS & PHYSICAL REQUIREMENTS Strong communication and interpersonal skills with a professional demeanor. Understanding of company policies and Grocery Department procedures. Ability to lift, reach, bend, stoop, and maneuver objects up to ~50 lbs; operate pallet jacks and hand trucks. Ability to stand for extended periods and perform repetitive arm movements. Manual dexterity and good hand‑eye coordination required. Mental alertness to ensure safe, accurate completion of tasks. Basic math skills and knowledge of weights, measures, perishability, sanitation, labeling, and product handling. Ability to operate telephones, ordering devices, knives, cutters, Sterilox machines, and cleaning equipment. Proficiency with basic software (Excel, Word, PowerPoint, email). Must be available for nights, weekends, holidays, and variable schedules; consistent attendance required. Exposure to equipment‑related hazards is possible. WORK ENVIRONMENT Primarily works in a temperature‑controlled store environment. Regular exposure to refrigerated areas (~35°F) and occasional exposure to freezer conditions (as low as –20°F). Occasional travel may be required, including overnight travel.