DUTIES AND RESPONSIBILITIES Leadership Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service. Responsible for total store CSI (Customer Service Index) and resolving customer concerns. Engage in suggestive selling and other sales techniques (phone, intercom, one-on-one). Answer and respond to incoming calls; resolve customer grievances. Oversee total store operations, implementing company and division merchandising, operating, and sales initiatives. Drive sales, achieve gross profit, and manage expenses. Plan daily operations and monitor production processes for profitability. Communicate with Operations Specialists for support on promotions and programs. Communicate company goals, objectives, policies, and procedures to department managers and employees. Hold weekly meetings with department heads to review ads, sales plans, and promotions. Maintain positive community relations and communication with vendors, manufacturers, and corporate personnel. Monitor market conditions, trends, and competitors’ activities. Operate computer software and electronic ordering devices; basic knowledge of Excel, Word, PowerPoint, and Email required. Food Safety, Sanitation & Compliance Ensure implementation of company safety and health initiatives. Maintain integrity in food safety and sanitation; ensure compliance in all areas. Responsible for food safety and sanitation across all departments. Ensure compliance with HIPAA, COBC, Meat Grinding Log, Texas Workplace Benefits Plan, Food Handlers Manager, and other state/company requirements. Enforce proper code dating for all products. Ensure compliance with scheduling initiatives, wage/payroll guidelines, grooming standards, dress code, child labor laws, and employment regulations. Maintain accurate records per law and retention policies. Review and approve department schedules before posting. Maintain store conditions, product quality, rotation, labeling standards, and code date compliance. Conduct daily inspections and coach employees. Operate equipment (pallet jack, hand truck, knives, safety cutters, Sterilox machine). Implement emergency procedures for equipment/software malfunctions. Ensure proper product temperature levels and compliance with labeling laws. Perform receiving duties: break down loads, verify orders, inspect quality, report shortages, stock and rotate products. Human Resources Accountable for staffing, recruiting, hiring, and training within the store. Evaluate employee performance; make personnel decisions (promotion, termination, disciplinary action). Conduct formal evaluations per division guidelines. Identify training needs and ensure completion. Resolve employee relations issues (discrimination, harassment, violations of law) with HR support. Maintain confidentiality of employee and company information. Provide clear guidance to managers and associates. Ensure compliance with cash handling, sales accounting, safe procedures, and safeguarding company assets. Financial Management Control shrink and inventory levels per division guidelines. Develop operating budgets and control expenses. Complete required reports and paperwork; understand P&L and other store reports. Prepare sales and inventory reports; conduct physical inventory every 4 weeks. Maintain accurate inventory of merchandise, supplies, and equipment. Supervise reclamation processing and maintain orderly backroom conditions. Recommend equipment/building repairs to district manager. Ensure merchandise is priced and displayed correctly; maintain clean shelves. Perform all duties safely, accurately, and with integrity. Treat employees fairly and respectfully. Perform other necessary duties as required. SKILLS AND PHYSICAL REQUIREMENTS Strong communication and interpersonal skills; maintain professional demeanor. Understanding of company practices and grocery department policies. Ability to lift/maneuver up to 50 lbs; frequent bending, stooping, reaching. Push/pull loaded hand trucks and pallet jacks; repetitive arm movements. Manual dexterity and eye-hand coordination required. Ability to stand for long periods; mental alertness for safe, accurate work. Knowledge of basic math, weights/measures, product standards, sanitation, labeling. Operate telephone, pallet jack, hand truck, knives, scissors, safety cutters, Sterilox machine. Use cleaning supplies and equipment. Operate computer software and electronic ordering devices; basic Excel, Word, PowerPoint, Email. May work nights, weekends, holidays; good attendance required. Exposure to potential hazards from equipment and work aids.