Position Summary:

Are you a detail-oriented communicator who thrives on clarity, consistency, and connection? We’re seeking a Store Communication Administrator to play a key role in ensuring seamless, accurate, and engaging communication between our Store Support Center and store teams across the company.

In this role, you'll be responsible for crafting and managing a variety of internal communications, from task assignments and process documentation to operational updates and digital messaging. You’ll serve as the gatekeeper for store communications—helping ensure our teams have the tools, knowledge, and direction needed to deliver operational excellence.

Key Responsibilities:

Act as the primary gatekeeper for all store communications coming from the Store Support Center—ensuring messaging is relevant, accurate, and easy to understand. Manage and administer Task Management Software, working closely with the Store Operations Team to balance workload, remove barriers, and improve execution efficiency. Review and edit tasks for clarity, completeness, and accuracy before they are released to store teams. Serve as the administrator of our internal company communication platform, including user management, content moderation, and communication strategy. Create and maintain a wide range of written content, including: Store Operating Guides “What Good Looks Like” standards Step-by-step operational procedures “How-To” documents Technical and process documentation Collaborate with cross-functional teams to gather input and turn complex procedures into accessible content. Support ongoing training and onboarding for Store Support and store teams on internal communication tools. Ensure all documentation aligns with brand voice, is error-free, and follows company standards for consistency and clarity. Host and facilitate inventory-focused meetings to compile store concerns and work with relevant teams to drive solutions. Recommend improvements to current processes and contribute to the evolution of best practices in internal communications.

Qualifications:

Associates degree in Communications, Business, Writing, or a related field (or equivalent experience). 3+ years of experience in internal communications, administration, or a related role. Exceptional writing, editing, and proofreading skills with a strong command of grammar and tone. Strong communication and interpersonal skills, with the ability to work across departments and influence stakeholders. Detail-oriented with excellent organizational and project management abilities. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Experience working in a retail environment or supporting store operations is a plus. Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

What You’ll Gain:

A key role in shaping how communication flows across 50 store locations. Opportunities to lead initiatives that directly impact team efficiency and customer experience. A dynamic, collaborative environment where your ideas are valued and implemented. Growth in internal communications, training development, and retail operations strategy.

Ready to connect teams and streamline communication at scale? Join us and help create a more efficient, informed, and empowered store network.

 

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.