Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements
Join Lenovo’s dynamic Premier Support team as a Storage Technical Support Engineer, where you’ll play a vital role in delivering high-quality technical assistance to enterprise customers. You’ll be the go-to expert for Lenovo ThinkSystem DE, DM, DG, and DS storage products—diagnosing, replicating, and resolving complex issues with precision and care. This role is ideal for proactive professionals who thrive in customer-facing environments and are passionate about solving technical challenges.
This role is open to Spanish and English speakers located in Sofia, Bulgaria. The team is working in a hybrid setting and you will report to EMEA ISG Premier Support Manager. Preferred but not required certifications: NCTA, NCDA, NCIE.
What You’ll Bring:
Deep understanding of Block, File, Object Storage, and Page (NVMe) technologies.Hands-on experience with DAS, SAN, and NAS systems.Familiarity with Storage ONTAP and ONCOMMAND OS functionalities.Proven ability to manage Volumes, LUNs, storage groups, and advanced storage features.Solid grasp of high availability, clustering, RAID, and DDP group configurations.Expertise in Topology Management, including installation and debugging.Strong knowledge of networking, OS stacks, and multipath configurations.Experience with DE/DM storage systems, Fiber Channel, iSCSI, Ethernet, and NVMe.Proficiency in Linux, VMware, vSAN, Windows Server OS, and storage protocols such as CIFS, iSCSI, and NFS.Exposure to Kubernetes, Storage OS, SANtricity, SVC, REST API, and CLI tools.Scripting skills in Python and other automation tools.Demonstrated experience in debugging storage issues and performance optimization.Ability to create clear documentation and procedural guides and strong collaboration skills with customers, partners, and internal support teams.What We’re Looking For:
Business fluency in English and Spanish.Proven experience in at least three of the following areas: Enterprise Storage, Virtualization, Hybrid Cloud Technologies, All-Flash Storage, Software-defined and Object Storage, Data Protection Technologies.Willingness to work in 24/7 shifts and participate in on-call rotations.What We Can Offer You:
Life Insurance Well-Being Allowance Children of Lenovo Employees Scholarship Program Medical Insurance Employee Referral Bonus Meal Vouchers Employee Assistance Program, e.g., for health, legal & financial consultancy Internal E-learning Development Platform Available for EmployeesThis is your opportunity to be part of a global technology leader, where innovation meets customer excellence. If you're ready to take your storage expertise to the next level, we’d love to hear from you.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations: * Bulgaria * Bulgaria
AI PROCESSING NOTICE
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.