Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America U-Haul is seeking dynamic, resourceful individuals who are ready to creatively assist customers with unique and varied needs. Storage Affiliate Agents receive inbound calls from customers calling specific U-Haul Storage Affiliate locations across the U.S. and Canada. Join a tight-knit network of knowledgeable Agents who navigate defined guidelines to facilitate a seamless and efficient customer journey. Compensation: $17-20/hour ($14.50 hourly base wage plus discretionary sales bonus, per Reservation). Note: Hourly base wage may be higher, depending on state or local minimum wage laws. Exclusive U-Haul Benefits (https://jobs.uhaul.com/Benefits) Designed for Your Success: At U-Haul, our Part Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals. Job Requirements: + Available to work between 1:00 PM – 7:00 PM, Arizona time. Priority given to Candidates available Monday, Wednesday, Thursday, Friday, and Saturday. + Must be able to work a 6-hour shift on Saturdays. + Availability to work on holidays is required to provide continuous support for customers year-round. On these holidays, you may be asked to adjust your schedule beyond your usual availability to meet business needs. + Exceptional interpersonal and communication skills, with a clear, articulate speaking voice, strong verbal communication, and a keen ability to actively listen. + Proven ability to prioritize tasks, manage multiple responsibilities simultaneously, and efficiently navigate various business software applications. + Completion of a job-related assessment is required for consideration. Please apply from the computer you plan to work on instead of your cell phone to ensure the assessment is completed successfully. Work From Home Requirements: + All work duties, including initial education, must be performed from your home address in a private, quiet workspace. + Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either. + A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties. Technical Requirements: Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may apply. Computer Specifications + Operating System: Windows 11 + RAM: 16GB minimum (32GB recommended) + Processor: CPU benchmark score of 6,000 minimum (10,000 recommended) + Storage: SSD with at least 5GB free space Additional Hardware + Webcam (external or built-in) + USB headset (wired) Internet Speeds + Ping: under 100 + Download: 50MB minimum (100MB recommended) + Upload: 5MB minimum (10MB recommended) Initial Education/Training: Our paid, dynamic three-week training program is designed to quickly build on your existing skills and prepare you to independently assist U-Haul customers. The program combines instructor-led discussions, role-playing, interactive games, simulations, videos, and e-learning modules through U-Haul University. Our instructors, who bring real-world experience from the front lines, will guide and support you every step of the way, ensuring you’re ready to confidently handle customer calls starting in your first week. Physical Demands: The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking back-to-back phone calls using a wired headset. Applications are not currently accepted from Residents of: AK, CA, CO, CT, DE, HI, IL, MD, ME, MA, MN, NV, NJ, NM, NY, OR, RI, VT, WA, and the District of Columbia. U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.