TUI Group is the world’s number one integrated tourism business. Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles.
The Ground Operations function operates as a multi-disciplinary team of experts driving efficiency and innovation across all aspects of Ground Operations.
As Station Account Manager you will manage and implement the delivery of safe, compliant, efficient, consistent and customer-focused Ground Operations processes and activities for all airports in your dedicated area. As part of your role, you will be responsible for managing relationships with third-party suppliers, Airport Authorities and government agencies at airports on a day-to-day basis. You will be responsible for the performance of Ground Ops Service Providers and will be expected to give suggestions to improve operations and customer experience, increase efficiencies and to drive down costs for all airports in the appointed area.
Based at either our UK Head Office in Luton or one of our major UK Airport Bases (Birmingham, Gatwick, Manchester or Bristol) you will predominantly take responsiblity for the following airports: BRS, BOH, CWL, HUY, INV, ORK and SOU and as such the role will require regular UK travel. We are happy to consider the position on a hybrid working model with an average of 3 days per week spent onsite at your local office/base or travelling.
This role will include On-Call and Emergency Response (ERP) duties.
In this role, you’ll report to the Region Manager.
Applications close 29 June 2025
ABOUT OUR OFFER
ABOUT THE JOB
As Station Account Manager, you’ll be responsible for:
Manage and implement the delivery of safe, compliant, efficient, consistent and customer focused Ground Operations processes and activities for all airports in your dedicated areaManaging relationships with third-party suppliers, Airport Authorities and government agencies at airports on a day-to-day basis, ensuring suppliers deliver consistent services and procedures to all relevant internal departments (pilots, cabin crew, local ops, 24/7 customer care, tour operators)Ongoing performance management of Ground Service Providers to achieve contacted service levels, driving efficiencies in processes and reducing costs for all airports in the appointed area Analysing current performance data, turning trends into suggestions to drive improvementsManaging and reviewing all Ground Operations activities to ensure that they are compliant with authority requirementsDeliver new product initiatives and concepts on the ground and feed in ideas for new airport products and initiativesEnsure TUI standards are achieved and consistent customer experience and service is delivered to passengers, implementing ‘digitalised’ Ground Operations services in airportsComplete regular quality assurance checks and reviews on third party suppliers and identify opportunities for change and improvementImplement improvement programmes and educate third party suppliers based on performance monitoringManage the investigation of Safety Reports and Non-Conformances to ensure procedures are improved and safety events prevented from recurringYou will be expected to follow and be an advocate for the local standards of the assigned airports and will demonstrate these practices in your daily responsibilitiesYou will execute these tasks under the management of the Region Manager and in close cooperation with the rest of the team in your region, such as the Station Ops Coordinators if relevantIn addition, you will be expected to participate in operational On-Call and Emergency Response (ERP) rosters as requiredABOUT YOU
Significant experience in aviation ground handlingA self-motivated individual who takes the initiative and works collaboratively with a diverse team Ability to work as part of an international team and collaborate with pan-European stakeholdersUnderstanding of Human Factors within the ground handling environmentAbility to stimulate and generate continuous improvement amongst third party ground handlersExperience in the management of third-party suppliers focused on achieving required performanceA strong communicator with a proven ability to influence, develop a network of contacts throughout the industry and gain support and commitment from internal and external stakeholdersAbility to think commercially and operationally whilst ensuring full regulatory compliance is achieved and maintainedA logical thinker with the ability to generate ideas and alternativesDemonstrable ability to clearly articulate concepts and arguments verbally and in written documentationAbility to audit and check for compliance of in scope processes and in the event of any compliance breaches to be able to successfully investigate and resolveCertification in a selection of ground handling procedures and regulations is highly desirableCultural sensitivity, with experience of working as part of a pan-European teamThis role requires strong business English (written & spoken)#LI-DD1
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From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
SECURITY CLEARANCE STATEMENT
At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.
Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).