YesCare is seeking a Statewide Ombudsman to oversee and ensure the protection of inmates’ health, safety, welfare, and rights. This pivotal role involves managing the investigation of grievances and complaints regarding medical services and ensuring compliance with contractual obligations in correctional healthcare. As a Statewide Ombudsman, your primary duties will include investigating and resolving complaints from inmates, their families, and others involved in healthcare-related concerns within the Department of Public Safety and Correctional Services (DPSCS) facilities. This role collaborates closely with the Statewide Director of Nursing and Statewide Director of CQI, working cross-functionally with security and administrative teams to address inmate healthcare needs and concerns. **Key Responsibilities:** + Investigate grievances submitted by inmates through the Administrative Remedy Process (ARP), ensuring each complaint is addressed appropriately. + Maintain thorough logs of all incoming grievances and responses, ensuring compliance with protocols and timelines. + Ensure proper documentation is attached to all grievances, with responses directed to the appropriate personnel for resolution. + Handle phone and email complaints from inmate families, forwarding them to the medical management team as necessary. + Generate and submit detailed monthly reports on grievances, ensuring that all complaints are logged and resolved promptly. **Key Qualifications:** + Graduate of an accredited nursing school with current licensure as a Licensed Practical Nurse (LPN) or Registered Nurse (RN) (preferred) + Strong healthcare knowledge or equivalent experience in a healthcare setting + Proven ability to conduct interviews, write reports, and resolve issues effectively + Current CPR Certification required + Previous experience in customer/client relations is highly desirable + Excellent interpersonal, verbal, and written communication skills + Critical thinking and independent problem-solving skills + Strong organizational, planning, and administrative abilities + Ability to prioritize and perform well under pressure, meeting deadlines with minimal supervision + Ability to work in a high-stress environment **YesCare Benefits (For Full-Time Positions)** + Health, Dental, and Vision Insurance + Life and Disability Insurance + Generous PTO Plan + 401k with Matching Funds + Employee Discount and Rewards Program + Tuition Assistance + Continuing Education Reimbursement **Why Join YesCare?** YesCare provides a supportive and structured environment where you can thrive in a leadership role while delivering meaningful healthcare in a correctional setting. Your expertise and leadership will directly impact the quality of care and operations within our facilities. **Equal Opportunity Employer Statement** YesCare is an Equal Opportunity/Affirmative Action Employer. We comply with all federal and state employment opportunity laws and consider qualified applicants without regard to race, gender, national origin, religion, age, sexual orientation, disability, or veteran status.