**Become a part of our caring community and help us put health first** Humana seeks a strategic and results-driven Health Outcomes Survey (HOS) Program Delivery Lead to develop, manage, and oversee the day-to-day operations and ensure efficiency and effectiveness across various HOS matrix teams across survey administration and data teams. This position tracks and monitors metrics and KPIs to identify opportunities, barriers, and insights helping to define targeting strategies for member & provider populations. In addition, this team is responsible for planning, directing, and coordinating activates to achieve successful survey administration of all types. The successful candidate will cultivate a culture of continuous improvement, where team and matrix partners are empowered to identify and eliminate waste, driving sustainable operational excellence. The goal of this role is optimizing processes, change management, and resources to deliver exceptional value to our HOS program. Location: remote The Data Collection & Insights Delivery HOS Program Delivery Lead will work to develop a survey administration and data insights strategy that supports the improvement of health outcomes within our Medicare population. This role will lead and coordinate survey administration strategy & science, performance trend status updates to leadership, build and maintain data insights library and impact to results on the Medicare Health Outcomes Survey. This role will advise executives and senior leadership to develop functional strategies that broadly impact the Medicare Stars program.  This role will also deepen partnerships with data and analytics organizations to further strategic use of data, insights and initiative tracking or performance. **Key Responsibilities:** + Implement regular reporting for HOS initiatives, KPIs, and investments + Develop and communicate HOS key metrics and goals across all programs + Coordinate and define high priority populations, segmentation, and targeting logic + Optimize administration for all HOS surveys + Coordinate & organize ingestion of all HOS data points for strategy + Develop and maintain key HOS insights library + Coordinate and manage analytics requests, status updates, and communication plans + Oversee HOS surveys administration, execution, survey science, program communication plan, escalate concerns when appropriate **Use your skills to make an impact** **Required Qualifications** + Bachelor’s degree + Minimum 7 years of healthcare technology, program management/delivery, survey administration and/or survey analytics + Demonstrated success in data management or survey administration leading cross-functional teams through influence + Excellent communication, leadership, influence, and stakeholder management skills + Proficiency with Excel **Preferred Qualifications** + Master’s degree + Experience designing data collection strategy + Experience with Medicare CAHPS and/or HOS **Additional Information** To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for you. Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $115,200 - $158,400 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 10-24-2025 **About us** Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.