Duties and Responsibilities

Maintain an atmosphere of enthusiastic customer awareness with a strong emphasis on fast, friendly customer service. Assist customers with product suggestions and special orders. Answer and respond to incoming calls professionally; resolve customer complaints and escalate to the Store Director when needed. Engage in suggestive selling and other sales techniques through telephone, intercom announcements and direct customer interaction. Maintain thorough knowledge of all department roles; oversee and assist with preparation, brewing and serving of all food and beverage items. Implement proper product preparation and packaging techniques; operate equipment including kitchen utensils, ovens, coffee grinders, coffee machines, espresso machines, blenders, printers and pallet jacks. Maintain hot and cold food items according to company standards. Brew coffee and tea; operate cash registers to total sales, accept payments and make correct change. Apply proper coffee bar procedures and maintain accurate bar layout and workflow. Maintain case cleanliness, product freshness and strong visual appeal. Ensure all Starbucks equipment and areas meet cleanliness, sanitation and safety standards. Ensure temperature compliance during preparation, storage and display of all products. Schedule, supervise, train and assign duties to department employees to ensure adequate coverage and service levels. Train employees on store policies, sales techniques and record‑keeping procedures. Identify high‑potential employees and support their development for advancement. Plan daily operations and monitor production processes in accordance with company procedures and profitability goals. Prepare sales and inventory reports; complete physical inventory every 4 weeks. Control inventory to ensure adequate product quantity, quality and freshness; stock and rotate product; maintain and organize coolers. Understand and enforce opening and closing procedures. Build displays, rotate product and remove outdated or spoiled items. Maintain working knowledge of company policies and guidelines as outlined in the Employee Handbook. Ensure proper code‑dating compliance for all products in the department. Monitor employee productivity and performance. Initiate personnel actions including interviews, transfers, promotions and disciplinary actions. Maintain department standards when handling fast‑moving and quick‑sale items. Implement effective promotional and seasonal displays. Perform receiving duties: break down loads, verify orders, inspect product quality, report shortages, stock and rotate product. Follow temperature and storage guidelines and proper packaging procedures. Process administrative paperwork and maintain accurate department records. Complete, maintain and monitor required logs including Production Logs, Par Charts, Sales and Labor documents and daily log sheets. Control shrink and manage departmental costs. Attend and participate in sales meetings; communicate goals, performance and opportunities to employees. Ensure proper product temperatures, accurate pricing and correct signage; comply with labeling laws, federal/state regulations and company code‑dating policies. Comply with all workplace safety rules and regulations. Ensure safety, cleanliness and sanitation of the sales floor, work areas, freezer, cooler, equipment and display areas. Implement emergency procedures for equipment or software malfunctions. Perform all duties safely, accurately and with honesty and integrity. Perform other necessary and assigned duties.

Skills and Physical Requirements

Strong communication and interpersonal skills with the ability to maintain professionalism with customers and coworkers. Solid understanding of company practices and Starbucks Department policies and procedures. Ability to reach, lift and maneuver items up to ~40 lbs; frequent bending, stooping and reaching required. Ability to push/pull fully loaded hand trucks and pallet jacks; repetitive arm movements required. Manual dexterity and strong hand‑eye coordination required. Ability to stand for long periods of time. Mental alertness required for safe and accurate task completion. Basic math skills and knowledge of weights/measures. Knowledge of product standards, perishability, handling, sanitation, labeling and department procedures. Ability to operate kitchen utensils, coffee machines, espresso machines, grinders, blenders, ovens, electronic ordering devices, registers, printers and pallet jacks. Ability to use cleaning agents and equipment. Ability to operate computer software and electronic ordering devices. Ability to work nights, weekends and holidays; varied schedule; strong attendance required. Potential exposure to hazards associated with equipment and work tools.

Work Environment

Work performed in a temperature‑controlled environment. Frequent exposure to refrigerated conditions (~35°F). Frequent exposure to freezer conditions (down to -20°F). Occasional travel may be required, including overnight travel.