DUTIES AND RESPONSIBILITIES Customer Service Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast and friendly service. Assist customers by making product suggestions and filling special orders. Engage in suggestive selling and other sales techniques via phone, intercom announcements, and one-on-one interactions. Answer and respond to incoming calls; resolve customer complaints and report to Store Director as needed. Coffee Bar Operations Possess specific knowledge of duties performed by all department employees; oversee and assist with preparation, brewing, and serving food items. Implement proper and efficient product preparation and packaging techniques. Brew coffee and tea; maintain hot and cold foods to company standards. Operate electronic cash register to total customer bills, accept payment, and make correct change. Maintain case cleanliness and visual appeal; ensure proper sanitation and appearance of Starbucks area and equipment. Ensure temperatures are maintained during preparation, display, and storage. Build displays, rotate stock, and discard outdated or spoiled products. Implement effective promotional and seasonal displays. Equipment & Tools Use and operate related equipment such as kitchen utensils, conventional and microwave ovens, coffee grinder, coffee machine, espresso machine, blenders, printers, and pallet jacks. Staff Management Schedule, supervise, train, and assign duties to department employees. Ensure adequate coverage and service levels through proper scheduling. Train employees on store policies, sales, and record-keeping procedures. Identify and train employees with high potential for advancement. Monitor employee productivity and evaluate overall performance. Initiate personnel actions such as interviews, transfers, promotions, and disciplinary actions. Compliance & Standards Maintain working knowledge of company policies and guidelines as outlined in the Employee Handbook. Ensure proper code dating for all products within the department. Follow and maintain department standards for handling quick-sale items. Comply with all workplace safety rules and regulations. Inventory & Financial Control Plan daily operations and monitor production processes for compliance and profitability. Prepare sales and inventory reports; conduct physical inventory every 4 weeks. Control inventory to ensure adequate product quantity, quality, and freshness. Maintain inventory levels according to division directives; stock and rotate products. Organize and maintain cooler. Receiving & Storage Perform receiving duties: break down loads, verify orders using invoices, inspect quality, report shortages, stock and rotate product. Adhere to product temperature and storage guidelines.