**Responsibilities:** + Review and provide insights on metrics and Inquiry Management processes. Deep understanding on SNOW and how metrics and calculations are done, reports and dashboards. + Build reports to provide visibility on the operations numbers, SLA, etc. Strong knowledge on SNOW. + Perform Data Analytics, strong data analytics drive and able to work with Management. + Understand basics of systems programming to build customized reports for the business.​ + Create Global, Region, Country, Daily Reporting Dashboard (including Ad Hoc) to include all daily results. + Translate the business needs into data requirements and documents when needed. + Supports ad-hoc global reporting requests, support the operation on dashboards, metrics and reporting , numbers and SLAs for MORs presentations. + Be a source of options and solution for management and propose report options, as expert. Explore potential ideas and solutions for specific asks/needs. Open minded to asks that might seem very difficult or complex and search alternative solutions. **Qualifications:** + 5-8 years of relevant experience + Experience with automated end-to-end sourcing tools + Proficient in Microsoft Office + Ability and experience working in a fast paced, high pressure environment + Proven organization and time management skills + Demonstrated problem-solving and decision-making skills + Consistently demonstrates clear and concise written and verbal communication skills **Education:** + Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ **Job Family Group:** Operations - Core ------------------------------------------------------ **Job Family:** Operations Support ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.