At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality customer service to satisfy customers. You will also showcase your expertise by displaying clear understanding of the sense of urgency and care in your own area of responsibility.

The work model for the role is: #LI-Onsite

This role is contributing to the Robotics and Discrete Automation – Service and Digital Platform Business Line in Sesto San Giovanni (MI).

You will be mainly accountable for:

Restoring the functionality of the robots, dealing with electrical, mechanical and software problems and filling out a detailed service reports.

Informing the Field Service Coordinator and the Sales Engineers about possible technical improvements seen/discussed with the customer on-site.

Providing technical support via emails/phone from the office.

Using the company’s IT tools to record support and service activities.

Complying with the company’s Safety and Integrity procedures and standards.

Qualifications for the role

You have diploma/degree in a technical field, preferably in mechanics, electric/electronics, information technology;

You have willingness to travel extensively (by car, mainly in Italy);

You have a good knowledge of Windows, Word, Excel;

You have a good knowledge of English language, both written and spoken.

You have strong analysis skills and the right attitude for problem solving. You are able to manage repair visit on-site alone and you are comfortable managing the relationship with the customer.

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. www.abb.com/robotics

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. 
Run What Runs the World.  

#ABBCareers  #RunwithABB

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.