Join Our Award-Winning Team at Family Resource Home Care Are you passionate about improving lives and supporting frontline caregivers? As a Remote Staffing Coordinator, you will play a vital role in ensuring our clients receive the care they need while helping our caregivers achieve consistent schedules and income. Option 1: Friday through Monday, 9:00 AM – 8:00 PM CST (Four 10-hour shifts) Option 2: Sunday through Thursday, 11:00 AM – 8:00 PM CST This is more than just scheduling, it's about making smart, compassionate decisions in real-time to support our teams and clients alike. What You'll Do + Review Caregiver Preferences: Use Point-of-Care software to view and assess preferred caregiver hours. + Strategically Match Shifts: Identify client needs and open shifts, filling vacancies with the right caregiver based on preferences and client attributes. + Optimize Scheduling: Analyze data to maximize coverage and ensure client satisfaction. + Coordinate with Teams: Act as a liaison between caregivers, clients, and branch staff for a cohesive experience. + Communicate in Real-Time: Promptly notify branch staff of any client complaints, concerns, or scheduling changes. + Maintain Documentation: Ensure all interactions and updates are thoroughly recorded in the scheduling system. + Provide Feedback: Relay performance, attendance, and client feedback to branch leadership. + Support Inbound Calls: Assist customer service when needed to ensure high-quality support. Are You a Good Fit? We're looking for someone with: + At least 1 year of experience in healthcare-related scheduling, data entry, or direct patient care + A High School Diploma (Associate's Degree preferred) + Strong analytical and problem-solving skills + Exceptional communication and customer service abilities + Attention to detail and the ability to manage multiple priorities + Technical proficiency with scheduling software and reporting systems + Fluent spoken and written English Preferred Experience + Experience in a call center or remote customer support role + Background in home care, healthcare staffing, or caregiving + Strong computer literacy What We Offer + WFH Opportunity + Medical, Dental, and Vision insurance options + 401(k) with 4% employer match + Company-paid Life and AD&D insurance + Paid Time Off: 3 weeks PTO accrued in your first year + 11 Paid Holidays + Paid training and all equipment provided Additional Requirements + Quiet, distraction-free home workspace + Willingness to work rotating shifts, including evenings and weekends + Applicants must reside in Alabama, Texas, Tennessee, Nebraska, North Dakota, Mississippi, Nevada, Arizona or Pennsylvania If you're ready to help improve more lives while supporting an incredible care team- we want to hear from you. Apply today!