Anticipated End Date:

2025-09-18

Position Title:

Staff VP Implementation

Job Description:

Staff VP Implementation

Location:   May be located in any Elevance Health PulsePoint office preferably in Chicago, IL.

This role requires associates to be in-office at least 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered.  Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Summary

 The Staff VP of Implementation will lead the development and rollout of a scalable, high-performing implementation organization for a leading health insurance company. This role is responsible for ensuring the consistent, enterprise-wide execution of Local Group and National Account implementations—delivering a seamless onboarding experience for clients while meeting contractual, operational, and performance commitments. The Staff VP will set the strategic vision for implementation, build and mentor a multi-disciplinary, multi-state team, and establish best-in-class processes that drive efficiency, accuracy, and client satisfaction.

Position Responsibilities

Strategic Leadership & Team Development

Build, scale, and lead a high-performing implementation team across multi-discipline and states.

Recruit, develop, and retain top talent; foster a culture of accountability, collaboration, and continuous improvement.

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Implementation Excellence

Oversee the end-to-end implementation process for new and renewal accounts, including new case installation, benefit plan setup, administration, membership, and billing.

Serves as a liaison between Implementation, Account Management , Sales , Sales Support, and Clients to ensure alignment and flawless execution. 

Ensure all deliverables - ID cards, Benefit Booklets, and enrollment processing, and premium billing – are completed accurately and on time.

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Operational Oversight & Process Optimization

Directs the development and execution of management control processes to ensure client needs are meetand contractual obligations are attained or exceeded.

Establishes and enforce best practices, quality controls, and performance metrics for all implementation activities.

Oversee analysis of system capabilities, production support, and interface management to ensure operational readiness and scalability.

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Client Engagement & Business Growth

Partner with Sales and Account Management to support finalist presentations, client meetings, and renewal discussions in the effort of securing business growth for the company.

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Cross-Functional Collaboration

Coordinates communication and deliverables across internal teams, customers, vendors and consultants.

Drive alignment between implementation activities and broader organizational goals.

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Position Requirements

Requires BA/BS degree in a related field and a minimum of 7 years related experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences

Proven ability to build, scale, and lead large multi-disciplinary implementation teams across multiple locations.

Extensive experience overseeing large, complex client implementations with a track record of flawless delivery.

Deep knowledge of health insurance operations, including benefit plan setup, enrollment, membership, billing, and compliance.

Strong client-facing skills, with experience presenting to executive stakeholders and supporting finalist sales presentations.

Demonstrated expertise in process optimization, quality controls, and establishing performance metrics.

Proficiency in data analysis and using insights to drive operational improvements and scalability.

Experience leading change management initiatives and fostering cultures of accountability and continuous improvement.

Strong cross-functional collaboration skills with the ability to align Sales, Account Management, and Operations.

Solid technical acumen, including familiarity with implementation platforms, system integrations, and onboarding technology.

Strong financial and business acumen with the ability to link implementation performance to enterprise growth objectives.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $154,000 to $254,000

Locations: Illinois

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level:

Staff/Regional VP

Workshift:

Job Family:

MBR > Implementation

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.