**Overview** Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide with TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible. Intuit's groundbreaking Virtual Expert Platform (VEP) is the future of customer and expert interactions on a grand scale. Imagine being at the heart of delivering over 800 million unique self-help interactions annually and guiding more than 25 million assisted contacts. The platform drives seamless, AI-powered Expertenabled experiences that transform how customers make financial decisions to enhance their prosperity. With VEP, you will drive expansion of our reach beyond traditional support, into realms like Sales Transformation and tailored Mid-Market solutions, all while deploying AI-native technologies that redefine the industry standards. Your work will not only impact our robust $2 billion services business but also position you at the forefront of a technological revolution, transforming complex tasks into streamlined, dynamic solutions. This is more than a job; it's a chance to be part of a pioneering team dedicated to revolutionizing the financial landscape and driving substantial business growth through technology andexpertise. Dive into an environment where every challenge is an opportunity to innovate. We are looking for creative problem solvers who have strong program management experience with deep technical understanding in a platform context, customer empathy, strong execution capability, a track record of building strong business partnerships and delivering impactful business results. Unlock your potential and join us in harnessing AI to deliver exceptional service and drive success across our global community, as a StaffTechnical Program Manager. **What you'll bring** ● 10+ years of experience in technical program management leading well defined small-medium sized software development initiatives. SaaS experience / cloud native applications / backend reporting/data experience.● Ability to influence at Director level and build strong partnerships across organizations to deliver the best program outcomes.● Excellent organizational and coordination skills along with multi-tasking capabilities to get things done in a fast-paced environment.● Outstanding communication skills appropriate for executive-level audiences; ability to structure and communicate goals of program, relationship to business goals, and other relevant success criteria.● Demonstrated ability to simultaneously understand and communicate the bigger picture while diving in to understand issues & risks to drive rapid resolution.● Bachelor’s degree (masters preferred) in business, engineering, computer science. Equivalent experience will be considered● PMP certification preferred **How you will lead** ● Drive and own the program strategy including tying the business unit, portfolio and program strategy together. Use influence to help teams understand how the program fits into the overall strategy.● Prioritize initiatives within the program and surface risks and trade-offs as well as recommendations to the stakeholders.● Communicate the program plan, status and risk to wide-ranging audiences visually communicating goals of program, relationship to business goals, and other relevant success criteria.● Lead cross-functional dependency management for assigned programs.● Breakdown and organize the program into manageable pieces that can be delegated or individually owned.● Drive the status and reporting structure in a manner that is consistent with both Agile principles and the needs of the program.● Develop decision-making principles and recommendations for decisions. ● Identify risks, develop a risk mitigation plan and gain buy-in from stakeholders.● Use data, principles and risk mitigation to assess progress to plan. EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.