Job Description SummaryYou will be part of the core team at GE Digital Grid Software Business Driving Energy Transition for the planet by designing, building, delivering and maintaining software applications & services for next generation Grid Software that orchestrates the 40% of the world’s power today. You will work with a APAC team to Support Asia customers on AEMS & Geo Network Management (AM)] You will be part of Support team and be responsible for digital implementation of interfaces including activities such as requirement analysis, software customization, integration and testing, documentation and support.

Job Description

Roles and Responsibilities

In this role, you will:

Provides account management for Premier Support and Escalated accounts. Has primary ownership to develop and drive action plans to accelerate issue resolution, maintain customer communication, and advocate for the customer to ensure successful implementation and operation of GE Digital software solutions. May be utilised directly on support cases where relevant. Experience managing enterprise customers in Geo Network Management or Asset Management (AM). Familiarity with Energy Management Systems (EMS), Distribution Management Systems (DMS) & DERMS 

Developing specialised knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development and ensure delivery within area of responsibility.

Has in-depth knowledge of best practices and how support integrates with other areas of the organisation; has working knowledge of competition and the factors that differentiate them in the mark

Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions

Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.

Acts as a resource for colleagues with less experience. May lead small projects or support contracts. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

Required Qualifications:

Bachelor's Degree Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) + with minimum 8 years of experience.Experience in GE Smallworld, Uitility DomainExperience in Install, Deploy and configure GNMExperience with database toolsExperience with associated products of GNMAware of methods and practices such as Lean/Agile/XP, etc.Prior work experience in an agile environment, or introductory training on Lean/Agile. Aware of and able to apply continuous integration (CI).General understanding of the impacts of technology choice to the software development life cycle.

Business Acumen:

Has the ability to break down problems and estimate time for custom development tasks.Understands the technology landscape, up to date on current technology trends and new technology, brings new ideas to the team.Displays understanding of the project’s value proposition for the customer. Shows commitment to deliver the best value proposition for the targeted customer.Learns organization vision statement and decision-making framework. Able to understand how team and personal goals/objectives contribute to the organization vision.

Personal/Leadership Attributes:

Voices opinions and presents clear rationale. Uses data or factual evidence to influence.Completes assigned tasks on time and with high quality. Takes independent responsibility for assigned deliverables.Has the ability to break down problems and estimate time for development tasks.Seeks to understand problems thoroughly before implementing solutions. Asks questions to clarify requirements when ambiguities are present.Identifies opportunities for innovation and offers new ideas.Adapts to new environments and changing requirements. Pivots quickly as needed. When coached, responds to need & seeks info from other sources.Write code that meets standards and delivers desired functionality using the technology selected for the project.

Desired Qualifications:

Strong oral and written communication skills. Strong interpersonal and leadership skills.

Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs  / projects. Ability to document, plan, market, and execute programs. Established project management skills.

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Additional Information

Relocation Assistance Provided: Yes