General Information Req # WD00082881 Career area: Services Country/Region: Brazil State: São Paulo City: Indaiatuba Date: Thursday, May 22, 2025 Working time: Full-time Additional Locations:  * Brazil - São Paulo - Indaiatuba * Brazil - São Paulo - Indaiatuba Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

At DWS Delivery we are looking for someone with the technical and managerial skills to coordinate a group of technicians, executing different activities in a controlled environment. Looking for the optimization and capacity maximization on efficiency, while keeping under control costs and the customer experience.

Responsibilities

Supervision and Leadership:Supervise and lead a team of fulfillment operators, providing guidance, training, and performance feedback. Motivate and inspire the team to achieve productivity and quality goals. Manage workflow and ensure tasks are completed efficiently and accurately.Address and resolve team member issues or concerns. 
Fulfillment Process Management:Oversee the entire fulfillment process, from order receipt and inbound to shipping. Ensure accuracy in order processing, inventory management, and shipping procedures. Monitor inventory levels and ensure adequate stock to meet customer demand. Troubleshoot and resolve any issues that arise during the fulfillment process. Maintain a clean, organized, and safe work environment. 
Inventory Management:Monitor inventory levels and identify potential shortages or surpluses. Ensure accurate inventory records and maintain inventory management systems. Participate in inventory counts and cycle counts. 
Customer Service:Address customer inquiries and concerns related to orders and shipping. Ensure a positive customer experience by maintaining accuracy and timeliness in order fulfillment. 
Training and Development:Train new operators with customer requirements and work instructionsProvide ongoing training to existing team members.Review and provide input on training programs to help improve skills and knowledge. 
Quality Control:Ensure that all fulfillment processes adhere to quality standards and company policies. Implement and maintain quality control measures to minimize errors and ensure customer satisfaction. 
Safety:Ensure a safe working environment for all team members. Follow and enforce all safety procedures and regulations. 
Technology:Proficient in using computer systems, inventory management systems, and warehouse management systems.Familiar with IT technology such as Service Now, InTune, AutoPilot, Microsoft 365, Windows 10 and 11, mobile and tablets.Stay up-to-date on the latest technologies and best practices in fulfillment operations. 
Communication:Maintain open and effective communication with Customer Fullfillment Services (CFS) Engineers, operators, managers, and Intake PMs. Clearly communicate expectations, goals, and performance feedback. 
Other Duties:Perform other duties as assigned by management.Work to be performed on-site @I Indaiatuba, 5 days a week from 8 a.m. to 5 p.m. Monday through Friday including 1 hour for lunch.

Qualifications

Key Skills & Knowledge

Hands-on attitudeGood people management and leadership skillsStrategic mindsetOperational excellenceStrong problem-solving and technical leadership skillsCustomer advocate with strong customer service skillsWorks well in a global team environmentGood Communication SkillsHave good writing, communication, and critical thinking skills.Prepare and/or support written internal and external communications (emails, reports, etc.)Collaborate well with others and have a successful track record of collaborating across organizations and teams to deliver great resultsCreative problem solving under pressure when working through customer issuesFluent English level

Education and Work Experience

Bachelor’s degree in engineering or a technical field3+ years of experience in engineering or technical roles3+ years of experience leading projects

Additional Locations:  * Brazil - São Paulo - Indaiatuba * Brazil - São Paulo - Indaiatuba * Brazil * Brazil - São Paulo * Brazil - São Paulo - Indaiatuba , * Brazil - São Paulo - Indaiatuba