Intuit is seeking a highly skilled and empathetic Staff Customer Experience Professional to lead our customer retention efforts through the strategic use of Customer Journey Mapping. In this specialized role, you will be the central force for understanding and visualizing our customers' end-to-end experience. Your primary mission is to deeply understand the "why" behind customer churn by meticulously mapping out every touchpoint, emotion, and action in the customer lifecycle. You will leverage these journey maps as a powerful tool to identify critical moments of truth, pinpoint friction points, and uncover opportunities for delight. This role is not just about creating maps; it's about creating data-backed understanding of our customers and delivering insights to influence product, marketing, and support strategies that drive sustainable customer loyalty and retention. You'll be a key influencer, translating complex customer stories into actionable insights that empower cross-functional teams to build better, more enduring customer relationships.