Job Description:

Role: Tier T1.5 Support for AT&T GCSC Teams

Responsibilities:

First responder for strategic services (Flexware, SDWAN OTT)Network triage and service restoration.Managing transport circuits (AVPN, AIA, BB, LTE)Analyzing and escalating network eventsCoordinating software/hardware resourcesMonitoring, data capture, and problem analysisTicket management and escalationsWorking with internal/external support groupsNegotiating with other support centers for testing plans

Technical Skills:

1-3 years in telecommunications/managed network infrastructure1+ years in customer service/client interfacing1-2 years in Networking/IT infrastructure (WAN, LAN, Voice, etc.)Good to have Knowledge of SDN/SDWAN (Viptela, Velocloud, Silverpeak, 128T)Good in WAN, LAN, voice technologies, routers, switches, firewalls, etc.Sound understanding of Voice, Data, and IP networks.

Professional Skills:

Excellent verbal and written communicationProblem-solving abilitiesProfessionalism and telephone etiquetteProficient with PC systems and applicationsAbility to work under pressure and prioritize tasks.Drive, enthusiasm, and self-motivation.Resourcefulness and team collaboration skills

Years of Experience

1-3+ Years

Education

BE/B.TECH + CCNA/CCNP certified.

Weekly Hours:

40

Time Type:

Regular

Location:

Bangalore, Karnataka, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-72969 Date posted 07/01/2025