Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and promote these whenever we can. Whether it’s through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we’ll help you realize your full potential and become a specialist in your area.
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and promote these whenever we can. Whether it’s through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we’ll help you realize your full potential and become a specialist in your area.
Primary purpose of role
The Team Supervisor – SSC Internal Controls is responsible for overseeing daily operations of the Internal Controls team within the Shared Services Center (SSC). This includes ensuring compliance with internal policies, regulatory standards, and operational effectiveness. The role leads team members, supports audits, drives remediation efforts, and contributes to a strong and sustainable control environment.
Main Responsibilities:
Service Delivery:
• Support internal and external audits.
• Develop, implement, and maintain internal control policies, procedures, and documentation.
• Oversee the design and execution of control tests, walkthroughs, and evaluations.
• Assess the effectiveness of controls over operational processes, and compliance areas.
• Identify control gaps and recommend remediation plans.
• Assist in evaluating changes in the business for potential control impacts.
• Monitor, track, and report on the status of control deficiencies and audit findings.
• Coordinate with business units to implement corrective actions and verify their effectiveness.
• Provide coaching, guidance, and training to build internal control capability across the organization.
• Supervise a team of analysts or coordinators responsible for control testing
• Identify opportunities to streamline control activities and improve process efficiency.
Process:
• Ensure compliance with corporate guidelines, procedures, and standards.
• Lead control testing, process walkthroughs, and effectiveness evaluations.
• Support process reviews and identify automation/digitization opportunities.
• Monitor remediation efforts for control deficiencies and ensure timely resolution.
• Support control automation and continuous improvement initiatives.
People:
• Support leadership development and succession planning.
• Contribute to the continuous development of team members.
• Support development of the team members in collaboration with HR.
• Provide feedback, coaching, sit-ins.
• Foster a positive and collaborative work environment, promoting teamwork, employee engagement knowledge sharing, and continuous improvement.
• Collaborate with HR on talent recruitment and development.
• Set performance goals and monitor individual and team performance.
• Conduct regular team meetings, set goals, and monitor individual and team performance.
• Identify training needs and provide training and development opportunities to enhance team members' skills and knowledge.
• Ensure adequate segregation of duties.
Strategy:
• Provide inputs to support the SSC strategy and initiatives.
• Collaborate with Global Process heads on process improvements and system enhancements.
• Support understanding and communication of key operational targets/goals.
• Participate in risk assessments to identify key control gaps and areas for improvement.
Stakeholders:
• Build and maintain positive relationships with key stakeholders.
• Identify opportunities to enhance service quality and effectiveness.
• Collaborate with cross functions teams.
• Foster relationships with internal colleagues, internal and external auditors.
• Lead and manage performance reviews with stakeholders.
• Act as the liaison with internal and external auditors, providing required documentation and explanations.
Language requirements: Proficient level of English language
Educational Qualifications & Other: University degree in Accounting, Finance, Business Administration, or a related field.
Expected (Years of) Experience:
• Minimum 5 years work experience in customer-facing environment– strong preference for candidates with experience in multiple fields (e.g. Audits, Internal Controls, RTR, Collections, Query Handling, Customer Service, Billing, Pricing, Master data management, Sales)
• Experience in leading the execution of centralized processes in shared service environments or centers of excellence is an advantage.
Required Skills & Capabilities:
• Customer-centric: Focuses on creating a positive customer experience to build brand loyalty.
• Strong analytical, organizational, and communication skills.
• Driven to achieve results and surpass standards.
• High attention to detail and ability to work under pressure.
• Process-oriented: Able to analyze and document processes and encourage team practice improvements.
• Proactive decision-making and action-taking for current and future opportunities.
• Good communication and presentation skills.
• Collaboration skills for working with key internal stakeholders.
• Organized, proactive, and skilled in planning.
• Professional demeanor.
• Ability to lead teams and work cross-functionally.
• Business acumen to link financial and operational data and drive performance.
• Collaboration skills with external stakeholders.
• Change management skills.
• Self-driven and resilient in fast-changing environments.