Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. And we reward and promote these whenever we can. Whether it’s through flexible work schedules and a culture of openness and respect or personal mentors and our comprehensive range of development programs as our 'Certified' programs, we’ll help you realize your full potential and become a specialist in your area.
Primary purpose of role
The Senior Manager, SSC Internal Controls, is responsible for leading the implementation, and governance of the internal control framework within the Shared Services Center and Countries under scope. This role ensures compliance with global policies and local regulations, reduces operational risk, and supports business performance. The position requires strong collaboration with internal teams, auditors, and leadership to promote a culture of integrity and control excellence.
Main Responsibilities:
Service Delivery:
• Develop and execute the internal controls strategy aligned with risk appetite and business objectives.
• Oversee the design and execution of control assessments, walkthroughs, and effectiveness evaluations.
• Support internal and external audits, ensuring timely and accurate documentation.
• Identify control gaps and lead remediation planning and follow-up.
• Promote operational excellence through control automation and process improvements.
• Mentor and guide the internal controls team to ensure professional growth and high performance.
Process:
• Ensure adherence to corporate internal control policies, standards, and governance models.
• Drive control testing activities and ensure robust documentation and evidence management.
• Lead process reviews to identify inefficiencies, automation opportunities, and control enhancements.
• Ensure timely remediation of identified deficiencies and reporting to senior leadership.
People:
• Support leadership development, succession planning, and team capability building.
• Conduct regular team performance reviews, goal-setting sessions, and 1:1 coaching.
• Identify training needs and promote ongoing learning and knowledge sharing.
• Ensure proper segregation of duties and staffing controls across processes.
Strategy:
• Contribute to the Shared Services strategic roadmap with control and risk insights.
• Collaborate with global process owners to improve control design and compliance.
• Align internal control efforts with evolving operational targets and global initiatives.
• Participate in enterprise risk assessments and control maturity benchmarking.
• Understands the big picture and aligns controls with business strategy.
Stakeholders:
• Build trusted relationships with key business stakeholders, including process owners and finance leads.
• Act as the key liaison for internal and external auditors.
• Lead stakeholder reviews on control performance, remediation status, and continuous improvement.
• Collaborate cross-functionally with Finance, IT, HR, and Operations to drive control integration.
Educational Qualifications & Other:
University degree in Accounting, Finance, Business Administration, or a related field.
Expected (Years of) Experience:
• Minimum 8 years of relevant experience in Shared Services, audit, internal controls, or finance operations.
• Proven track record across multiple domains such as Record to Report, Billing, Master Data, or Collections is highly desirable.
Required Skills & Capabilities:
• Strategic thinking and business acumen
• Risk and control expertise
• Leadership and people development
• Communication and stakeholder engagement
• Analytical thinking and attention to detail
• Change management and process improvement
• Cross-functional team leadership
• Deep knowledge of financial, operational, and IT controls
Language requirements: Proficient level of English language