**Duration: 12+ Months** **Job Description:** + The Customer Technology PMO oversees a broad portfolio of technology initiatives that support our billing systems, self-service channels, and customer engagement platforms. + We are seeking a versatile Hybrid Project Manager / Change Manager to lead end-to-end delivery of business-driven technology initiatives, combining the rigor of traditional project management with the empathy and structure of effective change management. + This role is ideal for someone who thrives in a dynamic environment, works across agile and waterfall teams, and understands the importance of operational readiness, stakeholder alignment, and thoughtful governance in a regulated utility setting. **Key Responsibilities** **Project Management** + Lead the planning, execution, and delivery of cross-functional projects using both waterfall and agile methodologies. + Develop and manage project charters, timelines, resource plans, and risk registers. + Coordinate with internal technology teams, business owners, and third-party vendors to ensure project objectives are met. + Report regularly on project status, issues, risks, and mitigation strategies to PMO leadership and stakeholders. **Change Management** + Assess the impact of technology changes on business stakeholders and customer-facing operations. + Develop and execute change management plans that include stakeholder engagement, communications, training, and readiness assessments. + Collaborate with customer care, operations, and training teams to ensure smooth transitions and minimal disruption. + Identify potential resistance and work to develop mitigation strategies that promote adoption and reduce change fatigue. **Cross-Functional Collaboration** + Act as a liaison between the PMO and product owners, delivery teams, and stakeholders. + Surface dependencies and coordinate with the PMO’s Strategy & Planning teams to ensure cohesive delivery and alignment with broader technology roadmaps. **What You Bring** + Proven experience managing complex business or technology projects, preferably in a utility, energy, or highly regulated environment. + Demonstrated experience in change management, including stakeholder analysis, communications planning, and training coordination. + Familiarity with agile, waterfall, and hybrid delivery models and a flexible mindset to adapt engagement styles accordingly. + Strong organizational, interpersonal, and problem-solving skills with the ability to navigate ambiguity. + Comfort working in a matrixed environment and across teams with varying levels of PMO involvement. + Excellent communication skills, both written and verbal—capable of translating technical topics into business terms and vice versa. **Preferred Qualifications** + 5+ years of project management and/or change management experience + Experience in regulated utilities or customer-facing technology projects + PMP and/or Prosci certification (or equivalent) + Knowledge of tools like qTest, Jira, SharePoint, and Teams + Understanding of capital project budgeting and financial governance practices **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.