Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist

In this role, you will:

•Ownership of service recovery during incidents.
•Ownership of root cause fixes and observability uplifts to meet the group targets of for Incident reduction and Mean Time to Recover (MTTR).
•Ownership of remediating resilience control breaks and cyber vulnerabilities.
•Reporting on Service incidents, availability, improvement plans, DR compliance, and security patching activities.
•Identify and drive service improvement initiatives including automation of server patching and disaster recovery tests.
•Provide hands on support to the fd ITSO and Service Quality team members and assist with identifying and driving the agreed priorities.
•Own and drive the mitigation/risk acceptance of all identified cyber vulnerabilities across the fd service estate.
•Continue the transformation of our service delivery capabilities, working closely with Dev-Ops engineers.