Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Site Reliability Engineer II at JPMorgan Chase within the Commercial and Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firmImprove operational stability and availability through participation in problem managementMust be able to multi-task in a complex production environment and quickly acquire broad knowledge of applicationsMonitor production environments for anomalies and address issues utilizing standard observability toolsAssist in the escalation and communication of issues and solutions to the business and technology stakeholdersIdentify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

Formal training or certification on Site Reliability concepts and 2+ years applied experienceExperience in troubleshooting, resolving, and maintaining information technology servicesKnowledge of applications or infrastructure in a large-scale technology environment on premises or public cloudExposure to observability and monitoring tools and techniquesFamiliarity with processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkBasic understanding of DevOps and SRE methodologies or processes is a must

Preferred qualifications, capabilities, and skills

Knowledge of one or more general purpose programming languages or automation scriptingUnderstanding of the design and implementation of proactive monitoring and health checks Strong technical skills (e.g. Containers, SQL, scripting)