Job Title: Sr. Territory Service Representative
Function: Operation      
RCS Grade: O
Reporting To: Regional Air Network Head
Location: SUH, Surat

About Blue Dart Express India

Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth.

Purpose

Responsible for all inbound and outbound operations at the Service Centre and ensuring timely, accurate and profitable delivery.

Key Responsibilities :-

Operational

Service to the customer by Intact and timely Pickup and delivery of shipments (field work)Ensure connection of shipments picked up from own routeDevelop territory / route.Grow business with existing customers in the routeGenerating Sales leadSharing Competition information.Self grooming and upgradation of product and operations knowledge

People

Provide direction, guidance and support to employees to help them discharge their duties effectivelyMonitor the performance of the team on a continuous basis to identify key performers.Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline.Ensure that the Service Centre is adequately staffed as per the manpower requirements.Ensure high level of employee engagement and retention of key performers.