Description AWS Hardware Engineering seeks a Senior Technical Program Manager to own end-to-end NPI delivery for storage server systems and/or accelerators while ensuring optimal fleet health and server availability for AWS customers. In this critical role, you will monitor fleet performance, proactively identify and mitigate risks before they impact customers, and coordinate cross-functional initiatives to improve compute capacity. You will design technical deployment methodologies with robust safety measures, drive continuous improvement in availability metrics, and communicate strategic recommendations to senior leadership. This position directly impacts customer satisfaction by delivering innovative hardware solutions and maintaining the reliability standards that keep the cloud running. Key job responsibilities - Own end-to-end delivery of NPIs for storage server systems or accelerators from concept to production deployment - Drive ODM/vendors to deliver complex technology on a timely basis - Track and report on overall fleet health across server systems, identifying trends and potential risks - Develop and implement solutions for short, medium, and long-term fleet health improvements - Coordinate across various teams to drive progress toward availability and reliability goals - Lead cross-functional initiatives to prevent customer-impacting incidents through proactive fleet management - Drive continuous improvement in server availability metrics and customer experience - Manage complex technical programs with multiple stakeholders and competing priorities - Communicate program status, risks, and recommendations to senior leadership and technical teams About the team Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Basic Qualifications - 5+ years of working directly with engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Experience in identifying security issues and risks, and developing mitigation plans - Proven track record delivering complex technical programs from inception to production - Experience with fleet management, reliability engineering, and availability metrics - Excellent written and verbal communication skills with ability to influence across organizations - Ability to develop both tactical solutions and long-term strategic improvements Preferred Qualifications - 7+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - 7+ years of including new product introduction (NPI) experience - Strong understanding of server architecture, storage, compute, and/or accelerator systems and data center operations Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.