Amazon Leo's mission is to bring fast, affordable broadband to unserved and underserved communities worldwide.

As Technical Program Manager, you will drive cross-functional teams to deliver solutions enabling a global Law Enforcement Response operations team. You will manage the lifecycle of complex cross-functional programs with considerable impact. You will drive the roadmap and requirements for your programs ensuring solutions meet business, legal, and security demands. As a senior technology program owner, you own the overall strategy and drive teams inside and outside your organization to deliver results.

You will align business and technical stakeholder needs through mindful discussions that lead to crisp decisions. You will provide context for business/technology choices and maintain a long-term perspective. You will partner with business stakeholders and engineering teams to determine project priorities. You will use technical judgment to question proposals and test assumptions. You will identify gaps between teams, processes, and system architectures. You will solve ambiguous problems and proactively identify and mitigate risks. You will demonstrate good judgment in escalation timing and methods. You will drive decisions with data, regularly review metrics, and seek improved visibility mechanisms. You will ensure your program aligns with organizational objectives.

Amazon Leo's culture encourages innovation. We expect team members and management to take ownership of their program vision and execution. You will positively influence diverse teams, rally support for initiatives, and help technical teams create simple solutions. You will communicate effectively, operate independently, and demonstrate consistent delivery. You will focus on details and drive improved performance while advocating for customer needs.

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.


Key job responsibilities
1. Define a vision, roadmap, and long-term direction for law enforcement response programs.
2. Identify program initiatives, requirements, and problems proactively, then present sound solutions to enhance the security program.
3. Work closely with operations, cybersecurity, and legal stakeholders to define features and provide project updates.
4. Use data and analytics to formulate clear program objectives and goals.
5. Develop and manage projects from ideation through execution, including project scope, timeline, and implementation; coordinate remote work with field teams.
6. Address bottlenecks, manage escalations, anticipate tradeoffs, and balance business needs against technical constraints.
7. Develop business metrics and Key Performance Indicators (KPIs) to increase adoption and create audit mechanisms (metrics, reporting, evaluation standards) to track and report on adoption.
8. Provide consistent, executive-level reporting on project status and outcomes.
9. Demonstrate effective communication skills (both verbal and written) across all levels of the business.
10. Influence senior leaders across Amazon Leo, and communicate progress, changes, issues, and resolutions clearly to all stakeholders.