What’s in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
Nuvolo, now part of Trane Technologies’ Digital Solutions, is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise.
As Nuvolo's Sr. Technical Engineer, you will be responsible for using your ServiceNow knowledge and programming abilities to (1) Answer product/feature questions; (2) Coach, Train, and Provide guidance to Customers, Partners, and coworkers; (3) Resolve Customer & Partner issues, and (4) Solution Design, Develop & Implement Enhancement requests.
Thrive at work and at home:
· Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
· Family building benefits include fertility coverage and adoption/surrogacy assistance.
· 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
· Paid time off, including in support of volunteer and parental leave needs.
· Educational and training opportunities through company programs along with tuition assistance and student debt support.
· Learn more about our benefits here!
Where is the work:
This position is remote.
What you will do:
Troubleshooting complex technical systems and Writing, Testing and Debugging code (50%)Communicating with Clients on daily basis (20%)Documenting Client interactions, code/configuration changes, next steps (10%)Continually learning (10%): ServiceNow/Nuvolo products & features, andCustomers’ implementations of NuvoloMentoring & Coaching Jr Technical Engineers (10%)
What you will bring:
Exceptional Customer Service and Interpersonal Skills5+ years working as a ServiceNow Developer/Implementation Specialist, or5+ years working as a ServiceNow Admin/Developer5+ years relevant experience* writing and debugging code in an object-oriented language (JavaScript, Java, C#) in any full-stack web development frameworkComprehensive understanding ofChange Management (ITSM/ITIL)ServiceNow’s CMDB ArchitectureDiagnosing Performance Issues in ServiceNowServiceNow Best Practices – Scripting, Technical, etc.ServiceNow Certifications:Certified System Admin (CSA),Certified Application Developer (CAD), andCertified Implementation Specialist (CIS-x)Experience configuring bi-directional integrations, REST/SOAP methods/resourcesComprehensive Knowledge and Experience in solutioning, writing, testing, and debugging code/processes for Business/Scoped Application Development, including:SN Core Platform Implementation & SetupClient-side Scripting – Client Scripts, UI Policies and UI Policy Actions; GlideForm & GlideUser APIs,Server-side Scripting – Business Rules, Script Includes, Script Actions, Scheduled Jobs, etc; GlideRecord, GlideSystem, & GlideDateTime APIs.Table/Form/List Configuration and Customizations,Business Rules, Client Scripts, UI Policies/UI Policy Actions, UI Actions, View Rules, Style Rules, ACLs (Access Control Lists), Data Policies, NotificationsSecuring Applications against Unauthorized Users/access from other ApplicationsUsers, Roles, Groups, ACLs, Domain SeparationApplication Access settings/Web-service access settingsImporting DataData Sources, Loading Data, Transform Maps, Field Mapping/Scripting, Transforming Data, CoalescingInbound/Outbound Email & Notifications, Inbound Email Actions, Notification Email Scripts, TemplatesApplication Properties, Categories, StrategyAutomated Test Framework, Test, Variables, Suites, and SchedulingInbound/Outbound Integrations, REST/SOAP, REST API Explorer, API Request/Response and Security, CORS rulesService Portal design and configurationUI Builder design and configurationDomain SeparationFlow Designer and Graphical Workflow EditorScheduled Jobs, Events, Script ActionsDictionary Entries, Dictionary Entry Overrides, and AttributesField Reference Qualifiers, Dynamic Filter OptionsScript Includes, Extension points, Ajax ExtensionUI Pages/UI MacrosJelly Scripting for UI Pages/UI MacrosXML, HTML, CSSSN Service Request Catalogs, Request Items and Request Workflow approvals
Compensation:
Annual base compensation: $130,000-$140,000
Additional Compensation: Total compensation for this role also will include an incentive plan.
Disclaimer: This \"range\" could be a result of seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, or because of a system the employer uses to measure earnings by quantity or quality of production (so, for example, positions that may not have traditional salary ranges).
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.