The Amazon Quick Customer Success Team is driving enterprise-scale adoption of Amazon Quick (Amazon's AI-powered assistant) globally. As our portfolio grows in active customer engagements, we need a Sr. Technical Architect to own three critical capability pillars: (1) standardized technical architecture across teams, (2) a systematic bridge between field delivery and the Quick product/service organization, and (3) the technical framework underlying our "Live in 45" methodology to ensure consistency and scalability.

In this role, you will define and maintain Reference Architectures covering infrastructure patterns, identity and access architecture, data connectivity blueprints, governance baselines, and success metrics instrumentation. You will build sprint readiness assessments that validate data readiness, security/compliance posture, product capability fit, and change management capacity before every function sprint. You will also drive architecture quality across all Geo teams through review cadences, reusable pattern libraries, and post-sprint retrospective frameworks.

Beyond technical standards, you will serve as the structured bridge between field reality and the Quick product and service organization — translating customer engagement blockers into prioritized, quantified product requirements, mapping product releases to customer impact, and coordinating proactive service team engineering requests. You will also develop the technical underpinning for workforce transformation including workload pattern libraries, phase transition criteria, sprint economics models, success metrics dashboards, and competitive positioning frameworks.

Key job responsibilities
- Define and maintain Sprint 0 Reference Architectures standardizing infrastructure patterns, identity and access architecture, data connectivity blueprints, governance baselines, and success metrics instrumentation across all Geo teams globally
- Build and execute Sprint Readiness Assessments that validate data readiness, security/compliance posture, product capability fit, and change management capacity before every function sprint
- Drive technical quality across Geo teams through architecture review cadences, reusable pattern libraries extracted from successful engagements, and post-sprint retrospective frameworks
- Own the cross-product blocker dashboard mapping active engagement blockers to specific product features, quantifying revenue impact, and tracking resolution status
- Translate product releases into per-customer impact briefs, align sprint planning to product roadmaps, and coordinate product beta/preview programs with strategic customer engagements
- Build and maintain workload pattern libraries, phase transition criteria, sprint economics models, and success metrics dashboards for the "Live in 45" workforce transformation methodology
- Develop competitive positioning frameworks including feature comparison matrices, migration path documentation, and TCO/ROI models

A day in the life
You will work at the intersection of technical architecture, product strategy, and customer delivery. A typical week involves reviewing Sprint 0 solution designs from Geo teams globally, identifying design anti-patterns (e.g., over-indexing unstructured data, permission models that won't scale, agents without guardrails), and advising on corrections. You will update the cross-product blocker dashboard based on field inputs, cross-reference new product releases against customer engagements, and produce impact briefs for leads. You will collaborate with Geo leaders, the Quick product team, and the Quick Service engineering team. Your internal stakeholders include product managers, service team engineers, and field delivery leads. Your customers are enterprise organizations adopting Amazon Quick at scale.

About the team
The Amazon Quick Customer Success Team drives enterprise adoption of Amazon Quick — Amazon's AI-powered workplace assistant. We execute Sprint 0 foundations and multi-function sprint deployments for customers globally. Our mission is to help enterprises achieve "Live in 45" — a comprehensive, rapid deployment methodology that transforms how organizations work with AI. We operate at the intersection of field delivery, product development, and customer success, working closely with Geo leaders and the Quick product and service teams to scale our impact across concurrent customer engagements.

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