**Sr. Technical Analyst L3 - 26-00266** **Hybrid/Onsite in New Castle, DE** **6+ Months Duration** **Temp W2 Only - Must be able to work directly with NTT Data | NO C2C** At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy. NTT DATA's Client is seeking a Senior Technical Analyst L3 that will be responsible for performing Level 3 operations work in the Authentication Services space on the enterprise platform, which is supported by 24 / 7 * 365 days across the globe. This role will require development knowledge so as to work with application developers in troubleshooting issues related to application code. As such, there will not be direct coding to be done. But, will have to work with developers to solve coding related issues in integrating with authentication services technologies. Strong ability to utilize Unix and Linux systems like Red hat Enterprise Linux 7.x/ 6.x. Understanding of Web-server, app servers, DMZ, BIG IP, 3DNS, VIP and Firewalls required to support applications utilizing the authentication infrastructure. Must be willing to work in an operational support environment with various shifts as required. There is NO night shift. But Shift timing as ex, Tue – Sat (9 AM EST to 6 PM EST or 12 PM EST to 9 PM EST) or Sun – Thurs (9 AM EST to 6 PM EST or 12 PM EST to 9 PM EST) or Mon – Fri (9 AM EST to 6 PM EST or 12 PM EST to 9 PM EST). The job is heavy on client interaction and requires excellent communication and documentation skills. Team player should be able to do multitasking and has the ability to work under pressure. Should have the desire to learn the new technologies and adopt to it. **Responsibilities:** + Support business and work with System administrators, developers and analysts with troubleshooting issues related to application coding. + Perform change management and incident management utilizing documented procedures through Service Now (SN) tool + Work with vendor support, System administrators / architects on a regular basis and have the ability to track the issue to closure as Level 3 SME + Ability to read and analyze logs on UNIX, Linux systems from multiple servers + Must have good work ethic and follow documented process + Should have very good attitude and work as a good team player + Should have the agile personality to proactively take a lead role as needed **Skills** + Proficiency in scripting and programming languages like JAVA, Javascript, Python. + Experience supporting REST and SOAP API web services calls + Strong understanding of enterprise network - DMZ, BIG IP, VIP, Firewalls, Proxy + Strong verbal and written communication skills **Good to have** + Good knowledge on Mobile Platforms (IOS, Android) + Experience with supporting one-time password technology using Voice, SMS, and Biometrics + Any other experience in the Biometrics (Voice / Face / fingerprinting. etc.) / Dyadic Authentication products/MongoDB + ITIL / CISSP certification Education Level Required: Bachelor's Degree Years of Related Experience: 3-5 \#LI About NTT DATA Services: NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is **$55 to $62** . This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.