This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your role at Baxter  

The Sr. Technical Analyst will handle on-site management of Care Communications Solutions as outlined below. This position will work closely with the assigned hospital and Baxter teams to ensure high-level service to our users.

Please note: This is a fully onsite role in Omaha, NE.

What you'll be doing 

· Develops a strong understanding of the entire Care Communications Solution including technical architecture and product offerings. 

· Develops strong, long-lasting end-user relationships, which are referenceable, including growing adoption, ensuring retention, driving overall satisfaction and renewal of software and services. 

· Communicates with project stakeholders on a regular basis. 

· Available for critical issues during assigned working hours as defined in the Service Level Agreement (SLA). 

· Assists in identifying and developing standard processes for the Care Communications solution, management, training, and support. 

· Knowledge of Care Communications Smart Client / Web Admin portal with the ability to maintain and edit directory as agreed upon by the assigned hospital. 

· Understands and communicates the Care Communications support process with the ability to assist in resolving/troubleshooting issues (pulling logs, replicating issues, documenting findings, etc.). 

· Develop, update, and deliver training for new hospital staff at assigned hospital. 

 What you'll bring 

· Bachelor’s degree and/or 3+ years of equivalent combination of education and applicable work experience in healthcare or IT within a customer-facing role. 

· Must demonstrate good interpersonal and verbal skills and be able to work with frontline nursing, physicians and point of care support services staff. 

· Experience supporting and troubleshooting computer hardware, software, and networks in healthcare, preferably with nursing point-of-care solutions (preferred). 

· Experience within a software or communications industry (preferred). 

· Practical knowledge of healthcare industry (preferred). 

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $80,000 to $110,000 plus an annual incentive bonus. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

#LI-OM1

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.