We are seeking a proactive and customer-obsessed Senior Technical Customer Solutions Manager to drive launch success for Amazon Buy with Prime and Multi-Channel Fulfillment (MCF) customers. You will work closely with sales, account management, merchants, developers, and internal teams to ensure seamless integrations, optimize performance, and resolve technical challenges. Your expertise will help enhance merchant satisfaction and support the growth of Amazon’s innovative e-commerce solutions.

Key job responsibilities

- Serve as the primary project lead and technical contact for merchants, ensuring smooth adoption and integration of Buy with Prime and Multi-Channel Fulfillment products.
- Provide integration and launch ownership and solutioning to help remove technical and operational roadblocks to launching on BWP and MCF products
- Lead technical discovery, requirements mapping, project planning, communicating of project status, and solutioning
Technical Expertise:
- Act as a subject matter expert for Buy with Prime and MCF, staying up-to-date on new features, functionalities, and industry trends.
- Support cross-functional teams by sharing technical knowledge and creating detailed documentation, FAQs, and training materials for internal and external stakeholders.
- Familiarity with ecommerce developer languages (ex. React, Java Script, HTML, Liquid Code (Liquid is a template language created by Shopify).
Process Improvement:
- Identify opportunities to streamline onboarding, integration, and support processes for merchants


About the team
Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF) are helping people reimagine the way they shop….wherever they do! Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. Buy with Prime (BwP) is a new way to extend Prime shopping benefits—including fast, free shipping, a seamless checkout experience, and free returns—to merchants’ own online stores, ultimately increasing selection for Prime members.

Multi-Channel Fulfillment (MCF) aims to enable organizations across the world with reliable, cost effective, and flexible end-to-end eCommerce fulfillment solutions in order to help them scale, succeed, and offer best in class experiences to their customers. MCF represents the core fulfillment capability of Buy with Prime (BwP), a new business initiative for Amazon.