Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will manage order management and invoicing for a specific market.

How you will contribute

You will:

Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply and external partners.Achieve KPIs targets including customer service, invoice accuracy, overdues and deductions through effective implementation of processes.Create a winning team that secures current and future plans by developing, coaching, delegating and leading a team that can drive the business agenda while giving them the opportunity to grow in the organization.Focus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaboration.Deliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customer.Capture, process and validate orders from customers using all means of transmission in an accurate and timely manner so we meet delivery processing schedules, minimum order quantities and vehicle types/sizes.Manage effective order fulfilment, taking account of availability checks, stock allocation rules and cross-functional alignment to balance supply constraints with delivery of service levels.Manage the action invoicing processes and delivery of invoice accuracy based on correct price/quantity

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Experience in CS&L function, ideally with knowledge of customer supply chain management.Cross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge).SAP, information systems, process design, standard operating proceduresExperience leading and developing a team.Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIsGreat interpersonal, teamwork and communication skills.Able to influence, negotiate and apply commercial acumen.

More about this role

What you need to know about this position:

As the Customer Experience Sr. Team Lead, you will play a critical role in ensuring the smooth and efficient flow of products from suppliers to customers in our retail operations.You will be responsible for overseeing all aspects of the supply chain, from procurement and inventory management to order fulfillment and logistics coordination.Your strategic insights and operational expertise will be essential in optimizing processes, minimizing costs, and maintaining high levels of customer satisfaction. Collaboration with cross-functional teams, vendors, and partners will be pivotal to your success.

What extra ingredients you will bring:

Experience in CS&L function, ideally with knowledge of customer supply chain managementCross-functional experience (Sales, CS&L controlling, Demand Planning, Logistics and Warehousing knowledge)SAP, information systems, process design, standard operating proceduresExperience leading and developing a teamAble to analyze data and derive insights into action with a focus on delivering to timelines and KPIsGreat interpersonal, teamwork and communication skillsAble to influence, negotiate and apply commercial acumen

Education / Certifications:

Bachelor's degree in Business Administration, Supply Chain Management, or a related field.

Job specific requirements:

Proven experience in order management, customer service, or a similar role in the CPG industry.In-depth knowledge of the end-to-end Order-to-Cash process, including order entry, fulfillment, invoicing, and payment processing.Strong understanding of supply chain operations, logistics, and inventory management.Excellent communication and interpersonal skills to interact effectively with customers and cross-functional teams.Proficiency in using order management systems and software applications.Analytical mindset with the ability to identify process improvement opportunities and implement solutions.Strong organizational skills and attention to detail to manage multiple tasks and priorities.Ability to work under pressure and meet tight deadlines while maintaining a high level of accuracy.

No Relocation support available

Business Unit Summary

With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.

Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.  Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.

Job Type

Regular

Order Management (OTB)

Customer Service & Logistics