MAIN PURPOSE OF ROLE

Leads/supervises a team of 2 or more professionals; first level manager of a work team that could comprise professionals, technical and/or administrative staff.

Typically without budget or hire/fire authority.

Focuses on mentoring, coaching, and coordination.

Responsible for designing, developing, implementing and updating electronic data systems in accordance with the needs of the organisation.

MAIN RESPONSIBILITIES

•    Coordinate the design development, coding, testing, and debugging new software or significant enhancements to existing software.
•    Liaise with technical staff to understand problems with software and develops specifications to resolve them.
•    Activities include evaluating, scheduling and resourcing development projects, investigating user needs, writing, testing and maintaining computer programs, and preparing systems
•    Deals with escalated customer complaints and develops suggestions for improvements and enhancements.
•    May articipate in the development of software user manuals.
 

QUALIFICATIONS

Education

Associates Degree (± 13 years)

Experience/Background

Minimum 4 years