If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Sr. Surgery Services Representative in Palm Beach Gardens, Florida.

The Sr. Surgery Services Representative (H) oversees and serves as source of knowledge for junior representatives with the goal of ensuring an excellent healthcare experience for patients. Additionally, the incumbent supervises scheduling, reconciliation, and credentialing functions of the department to ensure compliance with guidelines.

CORE JOB FUNCTIONS                                                                                                          

Acquires operating room schedules and reconciles surgical and anesthesia records.

Verifies insurance information and takes appropriate steps to obtain any missing information.

Works directly with billing staff and physicians to ensure medical records are complete and in compliance with regulations.

Maintains an organized record of charges by batching patient records by date of service.

Responds to and resolves complex costumer grievances.

Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                         

Education:

High School diploma or equivalent

Experience:

Minimum 3 years of relevant experience

Knowledge, Skills and Attitudes:

Ability to communicate effectively in both oral and written form.

Skill in completing assignments accurately and with attention to detail.

Ability to process and handle confidential information with discretion.

Ability to work independently and/or in a collaborative environment.

Proficiency in computer software (i.e. Microsoft Office).

The individual in this position is responsible for coordinating all the functions and activities related to patient access and surgery coordination, including, but not limited to, front end customer service, scheduling of surgical procedure in CARE, ordering of tissue, scheduling of pre-admission medical clearance   visits   in   UChart,   accurate   patient   registration   in   UChart,   discharge   planning, transportation, and hotel arrangements.  

This position acts as  liaison between patient, physician, and hospital and requires interaction with the medical staff of the University Of Miami Miller School Of  Medicine,  clinical  and  support  staff,  insurance  companies,  patients  and  their  family  members.  

In  summation,  this  position supports  the  hospital’s  vision,  mission,  goals  and  objectives  while focusing on the delivery of customer service excellence and efficient Patient Access services.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Employee Type:

Pay Grade: