Job Title:

Sr. Specialist Quality

Job Description

The Quality Manager will oversee the training and quality operations for our B2B division, focusing on enhancing performance and ensuring the delivery of top-tier service on our social media platform.

What You Will Do:

Lead and manage a team of QA specialists, with at least 5 direct reports, ensuring they meet individual and team goals.Develop, implement, and refine QA programs aimed at improving the skill levels of team members in handling B2B interactions.Collaborate with cross-functional teams to align QA initiatives with business goals, particularly in supporting sales campaigns.Monitor and evaluate the quality of customer interactions, providing feedback and strategies for improvement.Analyze training and quality metrics to drive data-informed decisions and optimize processes.Serve as a liaison between the B2B team and other departments to ensure consistent quality standards.Stay informed on industry trends and incorporate new practices to enhance training and quality outcomes.

Location:

BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements:

Brazilian Portuguese, English

Time Type:

Full time

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