Job Title:
Sr. Specialist, Sales TrainerJob Description
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.We are looking for a Sr. Specialist, Sales Trainer (English Speaker) to join our team. Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.
At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!
The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity. Works under moderate supervision with some latitude for independent judgement.
You Will
Ensure new employees receive comprehensive, client-specific onboarding and training to enhance job-specific knowledge and skills
Provide employees with skills-based, client-specific coaching and training to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
Partner with internal and external stakeholders to develop and deliver an effective training and development program designed to enhance client-specific sales knowledge and skills associated with any of our sales motions
Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practices for client/specific territories
Oversee, measure, and validate the delivery and quality of provided training
Track the effectiveness of training interventions through various assessment tools
Collaborate with internal and/or external stakeholders to optimize sales processes and systems to achieve a superior customer experience
Maintain a high level of communication with internal stakeholders to ensure strategic client relationship is fostered and developed
Maintain high level of knowledge and understanding about the client, customer interaction, and evolving business environment for relevant training content creation and/or delivery
Help create a culture of continuous learning where individuals take responsibility for their own development, competence, and performance
You Are/Have
Malaysia Citizen
Bachelor’s degree or equivalent experience preferred
3+ years of experience working in a customer service, training, or sales capacity preferred
Subject matter expert and proven leader within peer group
Proficient in English communication
Prior experience in high volume calling preferred
Experience working with Salesforce.com or similar CRM strongly preferred
Strong technical skills in MSOffice
Proven ability to prioritize concurrent projects and demonstrate project management skills
Ability to communicate and demonstrate various strategies, platforms, and skills to varied audience
Detail-oriented and proficient communication skills
Privacy and Information security
Adhere security requirements in the process.
Protect the privacy of personal information.
Our Benefits and Perks
Group Term Life Insurance
Group Health Insurance with coverage for dependents
Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
Employee Assistance Program
Rewards and Recognition Program
Learning and Development Program
Fun & Diversity Employee Engagement
Accommodation and Diversity
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.
Other information
Working Arrangement: Hybrid with full WFH starting May 2025 (5 days/week) until further notice. Monthly return to the office is required and will take place on Friday.
Working Hours: Monday to Friday, 9:00 AM - 6:00 PM.
Office Location: Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.
If this sounds like an interesting opportunity, hit apply!
*Only shortlisted candidates will be contacted.
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:
English (Required)Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents