Job Title:

Sr. Specialist, Sales Trainer

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Sr. Specialist, Sales Trainer (English Speaker) to join our team. Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.
At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity. Works under moderate supervision with some latitude for independent judgement.

 

You Will

Ensure new employees receive comprehensive, client-specific onboarding and training to enhance job-specific knowledge and skills

Provide employees with skills-based, client-specific coaching and training to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction

Partner with internal and external stakeholders to develop and deliver an effective training and development program designed to enhance client-specific sales knowledge and skills associated with any of our sales motions

Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practices for client/specific territories

Oversee, measure, and validate the delivery and quality of provided training

Track the effectiveness of training interventions through various assessment tools

Collaborate with internal and/or external stakeholders to optimize sales processes and systems to achieve a superior customer experience

Maintain a high level of communication with internal stakeholders to ensure strategic client relationship is fostered and developed

Maintain high level of knowledge and understanding about the client, customer interaction, and evolving business environment for relevant training content creation and/or delivery

Help create a culture of continuous learning where individuals take responsibility for their own development, competence, and performance

 

You Are/Have

Malaysia Citizen

Bachelor’s degree or equivalent experience preferred

3+ years of experience working in a customer service, training, or sales capacity preferred

Subject matter expert and proven leader within peer group

Proficient in English communication

Prior experience in high volume calling preferred

Experience working with Salesforce.com or similar CRM strongly preferred

Strong technical skills in MSOffice

Proven ability to prioritize concurrent projects and demonstrate project management skills

Ability to communicate and demonstrate various strategies, platforms, and skills to varied audience

Detail-oriented and proficient communication skills 

 

Privacy and Information security

Adhere security requirements in the process.

Protect the privacy of personal information.

 

Our Benefits and Perks

Group Term Life Insurance

Group Health Insurance with coverage for dependents

Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)

Employee Assistance Program

Rewards and Recognition Program

Learning and Development Program

Fun & Diversity Employee Engagement

 

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

 

Other information

Working Arrangement: Hybrid with full WFH starting May 2025 (5 days/week) until further notice. Monthly return to the office is required and will take place on Friday.

Working Hours: Monday to Friday, 9:00 AM - 6:00 PM.

Office Location: Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.

 

If this sounds like an interesting opportunity, hit apply!

 

*Only shortlisted candidates will be contacted.

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

English (Required)

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents