Purpose & Overall Relevance for the Organization:  

Conduct global training programs based on the global training strategy. Customize local training programs so that it can always be consumer/employee-centric, and drive training and related activities to create the best impact on business increase and employee development. Support development and management of training-related programs and projects, and contribute to business improvement.

 

Key Responsibilities:

 

Implement foundation / functional trainings to area of responsibility consistently across
the Retail organization. (Retail newcomer onboarding) Plan, develop and deliver monthly product training to the defined target group to ensure a thorough understanding of the product knowledge. Implement in-store training and service coaching, monitoring where required, follow up and track business results to ensure learning effectiveness and performance improvement. Support training for new store openings, including brand, motivation, product knowledge, and service excellence Identify learning needs for Retail store employees by using the defined process to ensure relevant and focused learning offerings. Create and develop relevant learning tools and materials to educate employees of Retail stores. Update, maintain, and manage the retail digital learning platform. Maintain an updated Training ROI, business KPIs with consistency. Regularly review feedback (e.g. training satisfaction survey, NPS) and benchmark group-wide best practices to continuously improve learning effectiveness.

 

Key Relationships:

Retail – Back office / Store Global Sales Academy (HQ) HR (Local) Brand

 

 

 

Knowledge Skills and Abilities:

 

Previous experience of the implementation of training programs – planning, development, delivery, report. Ability to structure and deliver full training cycle. (Including in-person training, 1:1 coaching, Virtual training) Willing to play sports as part of retail trainer. Strong presentation and Microsoft office skills(PPT, Excel) Flexibility in working across office and stores and with diversity cultures. Proficiency in English is preferred.

 

 

Requisite Education and Experience / Minimum Qualifications:

 

At least 3+ years of work experience, preferably within Retail store experience or Training. Training and Sports industry experience is preferable.