We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Position Overview:
The Operational Specialist will play a key role in supporting Commercial and Private Banking client and account onboarding. This non-client facing position provides high-quality operational, administrative, analytical, and service support to front-line personnel and the Bank’s clients. A strong control mindset is essential.

Key Responsibilities:

Support BSA/AML operational and control responsibilities from an enterprise perspective.Support and enhance maintenance and validation services related to initiating new clients and opening new accounts.Manage the environment for clients with split interest account situations.Analyze client documentation to validate adequacy of information.Develop and maintain procedures related to client and account opening and servicing.Support specialized account situations (e.g., blocked, escrow, bankruptcy).

Qualifications:

Strong control and governance mindset.Strong analytical and critical thinking skills.Ability to multi-task and manage multiple priorities.Excellent verbal, written, and collaborative skills.Strong customer service mindset.Experience in standardization, centralization, automation, and process improvement.Proactive and willing to drive change and new initiatives.Previous management or team lead experience is a plus, but not required.5–7 years of experience servicing clients and deposit accounts in a commercial bank.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $70,000.00 - $85,000.00 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-Illinois - Virtual

Employment Type

Regular

Weekly Hours

40

Skills

Analytical Thinking, Banking, Business Operations, Customer Service, New Accounts, Operations Management, Operations Support, Prioritization, Process Improvements, Technical Knowledge