Main Purpose of the Role
Leads/supervises a team of 2 or more professionals; first level manager of a work team that could comprise professionals, technical and/or administrative staff. 
Typically without budget or hire/fire authority. 
Focuses on mentoring, coaching, and coordination. 
Responsible for designing, developing, implementing and updating electronic data systems in accordance with the needs of the organization.
Main Responsibilities

Coordinate the design development, coding, testing, and debugging new software or significant enhancements to existing software.Liaise with technical staff to understand problems with software and develops specifications to resolve them.Activities include evaluating, scheduling and resourcing development projects, investigating user needs, writing, testing and maintaining computer programs, and preparing systemsDeals with escalated customer complaints and develops suggestions for improvements and enhancements.May articipate in the development of software user manuals.