Job Title: Sr. Scrum Master Job Description **About the Role** We are looking for an experienced and motivated Scrum Master to lead agile delivery across our AI-driven product teams. Our platform focuses on building LLM-powered agentic bots, assistants, and custom AI agents that integrate with cloud services. In this role, you will be responsible for driving Agile best practices, removing impediments, and fostering a culture of continuous improvement. You will work closely with Product Owners, Engineering Managers, and stakeholders to ensure timely and high-quality delivery of business-critical initiatives. **Key Responsibilities** + Facilitate core Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives) + Coordinate with external teams, especially on platform dependencies or integrations (e.g., APIs, cloud, AI services) + Guide and coach cross-functional teams on Agile principles and Scrum practices + Remove blockers and enable team members to focus on delivering value + Foster a high-performing, collaborative, and self-organizing team culture + Collaborate with Product Owners to maintain a clear and prioritized backlog + Track sprint progress and report key metrics and insights to stakeholders + Drive continuous improvement initiatives through retrospectives and feedback loops + Support education and adoption of Agile mindset within teams applying AI in their own projects **Qualifications** + Bachelor's degree in computer science engineering, or a related field (master's preferred) + 5+ years of experience in Agile project delivery, with at least 3 years as a Scrum Master + Certified Scrum Master (CSM), SAFe Scrum Master (SSM), or equivalent certification + Strong understanding of Agile frameworks (Scrum, Kanban, SAFe) + Proven experience managing multiple Agile teams in a fast-paced environment + Excellent facilitation, conflict resolution, and communication skills + Comfortable working with technical teams building AI-integrated systems (APIs, cloud, ML/LLM workflows) + Experience with Agile tools such as Jira, Confluence, etc. **Nice to Have** + Experience in applied AI/ML or software projects involving LLMs, data, or API-heavy backends + Exposure to agentic AI design patterns or NLP engineering + Experience in scaled Agile environments (e.g., SAFe) + Background in software development or technical project management + Familiarity with DevOps practices and CI/CD pipelines **Why Join Us?** + Work at the frontier of applied AI and automation + Lead teams building agentic systems that solve real-world problems + Be part of a collaborative, cross-functional culture where engineering, AI, and product intersect + Help shape how teams deliver smart, scalable solutions using Agile best practices Location: IND Gurgaon B14-18 Flr Work-at-Home Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**