**105161BR** **Job Title:** Sr. Sales Support Specialist - Erlanger, KY **Department/Function:** Sales, Customer Service & Origination **Job Description:** **Sr. Sales Support Specialist - Erlanger, KY** **MAIN FUNCTION:** Sr Sales Support Specialists play a vital role within our sales team, reporting to the Director of Sales Analytics. This is a mid-level position accountable for providing best-in-class customer service to accounts and supporting the sales organization through training, analytics, and process support. Ultimately, this role is to ensure that our sales team functions effectively and meets the company’s and our customers' objectives. Meant to help the sales team focus on selling, thereby contributing significantly to the company’s revenue goals. This position is responsible for building and maintaining relationships with internal and external stakeholders, as well as for keeping processes for key sales functions, project management, account development, budgeting, and phase-in support. As the subject matter expert, this position will provide support to all Flavor locations as needed. **KEY SKILLS & COMPETENCIES:** + Excellent verbal and written communication skills + Strong customer interaction skills + Information Seeking + Problem Solving + Highly organized and skilled at project management + Ability to collaborate with many different teams and personalities + Strong strategic, conceptual, and analytical thinking + Decision-making skills + High adaptability and flexibility, including the ability to manage deadline pressure, ambiguity, and change + Empathetic **DESCRIPTION OF WORK PERFORMED:** + Serve as the primary point of contact to the customer, in tandem with the Global Account Manager. Coordinating as needed within the global organization to meet customer expectations. + Utilize available systems and databases to support sales and the broader business (LEAD, BI, Salesforce, etc.) + Participate in regular business reviews with account managers + Provide coverage for the team when traveling or out of the office + Coordinate and assist with sales-related activities cross-functionally + Engage in customer-facing meetings and events, as needed + Provide support and dashboarding for phase-in entry and business case reviews + Collect, analyze, and distill data into actionable reports and dashboards + Assist with onboarding and training of account managers + Support the sales team and leadership in executing the budgeting process + Assist with sales manager inquiries into territory performance + Assisting with publishing monthly performance data + Support of the RFI or RFP review process + Understanding of processes that take a formula from development, through pricing, and upload to the system + Maintains understanding of manufacturing capabilities and supply chain processes + Actively seeks opportunities for continuous improvement and helps facilitate change + Works proactively to avoid challenges + Approach changing, challenging situations with a focus on customer satisfaction and ADM’s best interest + Develops a clear understanding and working knowledge of ADM products and services + Understands and has strict adherence to corporate compliance policies & safety systems & programs + Ensures that individual goals are aligned with company goals + Works to attain positive, cooperative relationships with internal colleagues across divisions & responsibilities + Effectively use communication channels for proper coordination within the office & other locations + Portrays a positive image of the company and self when interacting with internal and external stakeholders + Perform other duties as required **REQUIREMENTS:** + Minimum of a 2-year college degree (Associate's Degree) in business management, project management, or business-related degree (i.e., economics, finance, accounting), supplemented with a minimum of four to seven (4-7) years’ experience in sales or project management. Equivalent combinations of education and experience will be considered. + Understanding of sales performance metrics + Ability to develop and maintain effective working relationships with both internal & external customers. + The ability to hear and speak clearly; read, comprehend, and communicate orally and in writing; and to effectively communicate in person, by telephone, and in written form. + Proficient in Microsoft Office tools, including Word, Excel, and Outlook, with basic mathematics skills + Working knowledge of a CRM system such as Salesforce + Demonstrated negotiation and interpersonal skills + Proven ability to assess business and financial risk and exercise sound judgement in making decisions. + The individual must be committed to corporate ethics policies & safety programs. + Position requires sitting for prolonged periods, heavy phone use, and standing, bending, kneeling, and operating a keyboard. + Ability to travel as needed within North America Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings. ADM requires the successful completion of a background check. REF:105161BR **Req/Job ID:** 105161BR **City:** Erlanger **State:** KY - Kentucky **Ref ID:** \#LI-JW1 **:** **About ADM** At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com. **:** \#LI-Onsite **\t:** **\#IncludingYou** Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together. We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law **:** **Benefits and Perks** Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including: + **Physical wellness** – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable). + **Financial wellness** – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection. + **Mental and social wellness** – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares). Additional benefits include: + Paid time off including paid holidays. + Adoption assistance and paid maternity and parental leave. + Tuition assistance. + Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs. *Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter. **:** Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The pay range for this position is expected to be between: **:** $66,600.00 - $125,600.00