The Regulatory Intelligence, Safety and Compliance (RISC) team under Trustworthy Shopping Experience (TSE) organization is looking for a Sr. Risk Manager with a strong record and proven program management experience to lead the design and improvement of worldwide selling partner content, communication, and education.

RISC team's mission is to protect customers from products that are unsafe, illegal, illegally marketed, controversial or otherwise in violation of Amazon's policies while enabling our Selling Partners (SPs) to offer their broadest selection of safe and compliant products.

The ideal candidate will leverage extensive program management experience, analytical rigor, and a keen sense of innovative mindset to lead complex initiatives end to end. They collaborate effectively to develop and publish selling partner communication, establish and execute audit and improvement strategies, and work cross-functionally to enable GenAI solutions that enhance content development, publication processes and the global selling partner experience. They communicate cross-functionally and to leadership on status, risks, and process changes.
This role requires a self-driven, autonomous, and proactive individual with effective professional and written English and Chinese communication skills.

You will have shown that you are a self starter and comfortable in dealing with ambiguity, helping drive towards scaling our processes to enhance selling partner experience (SPX). This includes:

• Identifying and implementing mechanisms that will enable us to improve the development and publication of compliance content, communication and education.

• Working effectively and collaboratively to develop and publish communication to selling partners.

• Establishing audit strategy and process, while using your knowledge to enhance these checks and drive new enhancements to provide best in class compliance SPX.

• Partnering with cross-functional program, product, tech, business and policy teams to create a scalable Gen-AI driven mechanism to create content while upholding SPX.

• Identifying opportunities to automate processes using Amazon’s tools and technology to reduce SP friction. Enhance self-service tools and improving efficiency, engagement and the overall SPX.


Key job responsibilities
- Owns day to day engagement and management of all content partner teams. Manage process changes impacting RISC, issue/defect resolution, correction of errors.
- Drives content publication process improvement and execution. Day to day management of content publication to ensure delivery within SLA including request prioritization, process custodian.
- Owns content publication and localization budget, including annual planning and forecasting.
- Content publication process improvement. Accountable for content publication metrics including approval lead time, publication lead time.
- Establish content and communication audit process and metrics, execute improvements across all RISC content and communication modalities.

About the team
RISC team's mission is to protect customers from products that are unsafe, illegal, illegally marketed, controversial or otherwise in violation of Amazon's policies while enabling our Selling Partners (SPs) to offer their broadest selection of safe and compliant products. We empower Amazon SPs in achieving compliance by creating scalable solutions and enabling self-service education resources through Help Pages, multi-modality education materials, email communication, dashboard experience.