Job Title: Returns Analyst

Job Description

The Return Analyst is responsible for leading complex return processing activities including the validation and processing of product returns, and resolving customer disputes in the form of deductions, consistent with the company's Goods Policy (i.e., short-dated and/or expired product returns) and customer contractual requirements.

The Return Analyst position conducts root cause analysis & implements process improvements, develops/maintains process documentation (SOPs), performs advanced analytics providing operational and financial decision support, and engages cross‑functional teams to optimize return policies and financial accuracy.

Oversee complex return transactions/requests, ensuring accurate review, validation, approval, and policy compliance.Responsible for the reconciliation of customer returns and communication with key accounts to ensure financial disputes are addressed within service level expectations & contractual requirements.Manage customer and vendor interactions, resolving concerns, reducing deductions, and maintaining data accuracy.Lead investigations into discrepancies, product valuation errors, and unusual return patterns while ensuring accurate processing of product returns.Analyze return data to identify trends, financial risks, root causes, and opportunities for operational improvement.Drive process and system enhancements, including SOP updates, pricing policy adjustments, return system improvements, and the development and execution of user acceptance testingBuild and maintain KPIs, dashboards, and reporting tools to monitor return performance and support forecasting and accruals.Produce monthly and ad hoc reporting with product and customer level insights using data from multiple systems.Partner cross functionally with Finance, Commercial, Supply Chain, and Quality to refine policies, resolve issues, and support audits.Mentor junior analysts and serve as the primary liaison for return related functions, providing training and guidance.

Skills & Qualifications

Bachelor’s degree in Business, Finance, Supply Chain, Accounting, or a related discipline, with 3–6 years of experience in pharmaceutical returns, revenue management, or related operations.Strong analytical, financial, and problem solving capabilities, including advanced Excel proficiency, SAP experience, and familiarity with data visualization tools.Solid understanding of pharmaceutical distribution channels, wholesalers, return policies, and basic accounting principles.Proven ability to lead initiatives, collaborate cross functionally, resolve issues, manage deductions, and communicate effectively with stakeholders at all levels.Experience working with manufacturers or distributors, preferably in pharmaceuticals or consumer goods, with additional experience in customer service or accounts receivable considered a plus.Excellent interpersonal, written, and verbal communication skills, with the ability to build strong relationships and communicate diplomatically.Demonstrated ability to multitask, work independently, mentor team members, and thrive in a fast paced environment with shifting priorities.Comfortable working extensively at a computer and managing detailed operational tasks with accuracy.

Work Environment

This is a hybrid opportunity requiring 3 days onsite and 2 days remote work based in Morristown, NJ. This role will be a part of the Returns/Chargebacks team.

This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume to ktrivigno @astoncarter.com along with your availability for a 10-minute phone call. 

Job Type & Location

This is a Permanent position based out of Morristown, NJ.

Pay and Benefits

The pay range for this position is $75000.00 - $90000.00/yr.

PTO, Holiday, vacation, 401k. Medical, Dental, Vision, Health insurance.

Workplace Type

This is a hybrid position in Morristown,NJ.

Application Deadline

This position is anticipated to close on Apr 9, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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