Description The Sr. Quality Engineering Manager (QEM) is responsible for ensuring that our products are designed for quality and continue to meet our customers’ high expectations during the life of the product. They will focus on product quality deliverables during our product launch and sustaining. The successful candidate will establish quality goals and monitor performance, investigate with the full suite of failure analysis tools, influencing root cause and subsequent closed loop corrective action. Leads quality lesson’s learned and institutes remedies to prevent re-occurrence of quality issues and possess a high sense of urgency when managing critical issues. Their responsibility will require knowledge across a broad scope of quality, from factory process controls to customer service complaint handling. Key job responsibilities Sr. Quality Engineering Manager will be responsible for identifying risks and working with the appropriate product development and sustaining engineering functions to ensure the critical and high risk items are resolved prior to shipping a product and moreover don’t make it into next generation product. In addition to the work done in the New Product Introduction (NPI) & Sustaining phases, the Sr. QEM will drive continuous improvement in all aspects of the job, be able to deal with ambiguity, and influence at all levels of the company. A day in the life - Understand the technology and functionality of Consumer Robotics products, and be able to assess the risk to a negative customer experience, so that it can be prevented during development - Analyze field data to establish specific product quality issue(s) and drive a closed loop corrective action within the organization - Experience with using AI tools, data analytics with JMP or Minitab, advanced quality methods and protocol - Guide cross-functional teams in Design for Quality initiatives - Utilize comprehensive knowledge of standards, related disciplines, company strategy and goals, to ensure a positive customer experience - Deliver solutions to complex problems through in-depth data analysis and forensics by using methodical approaches, along with experience, innovation and judgment to make choices that may be based on partial information - Understand detailed implications of decisions and recommendations and be able to communicate recommended solutions to the product development team, all the way up to the executive team. - Align cross-functionally, influencing a broad spectrum of stakeholders to deliver on the quality policy. - Create standards around which others will operate and build consensus. - Establish specific quality related functional milestones during New Product Introduction (NPI) & Sustaining. - Up to 80% of domestic and international travel is required. About the team The Quality Engineering & Management (QEM) team ensures excellence across Amazon's device lineup and services. They oversee quality for Echo devices, Fire TV products, Fire Tablets, and Kindle e-readers, alongside core services like Alexa Voice Service, Amazon Music, and Prime Video. The team work with cross functional teams based in manufacturing suppliers and engineers who conduct comprehensive testing, including SMT, FATP, hardware/software validation, performance evaluation, and user experience assessment. The QEM team maintains Amazon's high standards throughout the product lifecycle, ensuring optimal customer experience across all devices and services. Basic Qualifications - BSME/BSIE/BSEE/BSCE or related Engineering degree - 10+ years of working experience in an engineering or quality role. - 5+ years of practice experience with statistical tools, strong with quality program management. - Familiar with NPI cycles and Product Development Process for consumer electronics industry. - Good understanding of electronic assembly processes mostly on consumer electronics. - Ability to deliver solutions to complex problems through in-depth data analysis and forensics, using methodical approach such as DMAIC - Solid understanding and demonstrated success with practical applications of Lean / Six Sigma tools such as Failure Mode & Effects Analysis, Design of Experiments, Measurement System Analysis, Analysis of Variance, Hypothesis Testing, Value Stream Mapping, Pareto Charts, Gage Repeatability & Reproducibility, Cpk. - Technical knowledge of conducting process audits and formulating plans to drive continual quality improvements within the factory operations. - Must be self-motivated/self-directed, is able to manage multiple work streams simultaneously and flawlessly - Excellent program management skill. Ability to work with and influence others. - Excellent written and oral communication skills in English and Mandarin. - Able to travel within China and South Asia Countries. Preferred Qualifications - Master's degree in electrical engineering, computer engineering, or equivalent - Experience working with interdisciplinary teams to execute product design from concept to production - Six Sigma Green/Black belt, ASQ CQE/M/A certifications are highly desired. - Understanding of technology, at the system and commodity level as well as software and usability Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. 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