re:Cycle Reverse Logistics is an electronics processing, reuse, and recycling company that works to extend the life of used electronic equipment through reuse, repair, and recycling. We are a stand-alone company within the Amazon corporate family that provides IT Asset Disposition services to other Amazon companies with a specialization in the handling of valuable electronic equipment, originally used in Data Centers. Come join our team and be a part of history as we deliver results for one of the largest cloud services company on Earth!

re:Cycle Reverse Logistics is looking for a talented, driven, and highly organized Program Manager in support of Reverse Logistics programs, as we expand capabilities to support our customers. As a re:Cycle Reverse Logistics Program Manager, you will be responsible for overseeing specific strategic level programs & initiatives – working with internal customers and 3rd party design houses, coordinating the development and expansion of test & repair activities across multiple platforms.

Your goal will be to ensure that associated projects are completed on time, within budget, and meet the objectives outlined by stakeholders. This includes partnership with technical teams to adequately scope project deliverables, through thorough data analysis and building robust business requirements document (BRD), develop KPI metrics, developing monthly business reviews that drive progress on project goals, understanding of operational process and program objectives/SLAs, and customer centricity to drive adoption and expansion. The role plays a critical part in ensuring strategic commitments are made and operations are exceeding desired performance levels by using strong leadership, clear written and verbal communication, and focused metrics to drive accountability and expedite execution.

As a Program Manager, you find clear paths through roadblocks, provide escalation management, anticipate & make trade-offs, and balance the business needs versus technical constraints. You will have an ability to take large, complex programs and break them down into manageable pieces, develop functional and technical user stories, then deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical thinking and leadership are essential to success in this role.

Key job responsibilities
Lead the planning, execution, and delivery of multiple projects simultaneously. Develop business requirements documents (BRD), comprehensive project plans, including timelines, and resource efficiency measurements.

Serve as the primary point of contact for internal stakeholders, including Technical Engineering, Operations, Commercials, Customer, and Finance leadership. Regularly communicate project status, milestones, and risks, and address any concerns or feedback in a timely manner.

Coordination of global monthly business reviews with associated metrics and narrative including document writing and presentations to influence necessary business actions benefiting program adoption and further global expansion.

Partnership with reporting teams to develop new reporting & metrics to monitor efficiencies and SLA commitments.