Description The Senior Program Manager for External Fulfillment in Mexico leads complex, cross-functional initiatives that drive the strategic growth and operational excellence of Amazon's seller-managed fulfillment programs, including Easy Ship, Seller Flex, and Self Ship. This role is responsible for end-to-end program delivery—from conception through implementation and continuous improvement—ensuring scalable solutions that enhance seller experience, expand Prime-eligible selection, and deliver exceptional customer outcomes across Mexico's third-party marketplace. Additionally, the SPM for EF MX will also look at scoping and driving productivity improvement initiatives internal to the EF team. Key job responsibilities - Program Leadership: Scope, design, and deliver business-critical programs that support External Fulfillment network expansion, driving the overall program strategy and roadmap in alignment with organizational goals - Cross-Functional Collaboration: Partner with Product, Operations, Transportation, Sales, and Technology teams to define requirements, secure resources, and manage implementation timelines across multiple workstreams - Stakeholder Management: Serve as the primary point of contact for program updates, proactively managing relationships with leadership, retail partners, and operational teams to ensure alignment and drive resolution of complex issues - Data-Driven Decision Making: Leverage metrics and analytics to identify improvement opportunities, track program performance, and make informed trade-offs that optimize delivery timelines and business outcomes - Process Innovation: Drive continuous improvement initiatives that remove seller friction, enhance operational efficiency, and scale fulfillment capabilities while maintaining Amazon's high standards - Risk Management: Develop contingency plans, manage escalations, and navigate ambiguity to keep programs on track despite changing business conditions Basic Qualifications - Bachelor's degree or equivalent - Speak, write, and read fluently in English - 6+ years of experience Creating, tracking and inspecting key performance metrics, creating data-driven insights to guide program decisions Preferred Qualifications - MBA Preferred - Experience in e-commerce, logistics, or marketplace operations - Familiarity with third-party seller fulfillment models and supply chain operations - Experience leveraging Artificial Intelligence to drive automation and productivity initiatives Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.