Description Payment Services is a core mission critical platform that provides payments capabilities for Amazon. We own one of the largest payments systems in the world processing billions of dollars annually and millions of transactions every day worldwide across more than 50 payment methods. The Senior Program Manager in Payments Services will work with a variety of internal stakeholders to drive payments operations initiatives and mechanisms. They will work and partner with business leaders and product management team to understand metrics and datasets. This data-driven program manager will develop a solid understanding of our operations, provide insights on various aspects of our operations, help reduce cost to serve for our customers. Key job responsibilities - Manage and oversee various cross-functional programs, ensuring successful delivery. - Develop and refine program strategies, effectively leading and motivating teams. - Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics. - Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills. - Foster collaboration with internal and external partners to optimize resource allocation and project success. - Evaluate and prioritize projects in conjunction with customer needs and technical team inputs. - Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls. - Identify and mitigate risks, preventing them from escalating into major issues. - Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives. - Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance. - Manage and communicate project budgets effectively. About the team Global Payments Technology mission is “To be the leader in trusted, innovative, and scalable payments technology that powers Amazon to build experiences that delight our customers”. We innovate to create services and tools enabling one of the most complex, highly secure and resilient global money movement networks in the world, supporting payment acceptance and payouts for every buyer and seller experience in Amazon world-wide. Basic Qualifications - Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - 5+ years of program or project management experience Preferred Qualifications - Knowledge of accounting for retail payments, e-commerce or financial services industry Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.