Application deadline: Feb 21, 2026

This Sr. Program Manager serves as the Operational Improvement Strategist for Worldwide Grocery Stores (WWGS) Operations, championing continuous improvement across all functions. You will engage with senior leadership to identify business critical process improvements through systematic analysis and iterative refinement, advocating for program value and business impact while driving sustainable operational excellence.

Leverage customer, market and industry knowledge to make improvement recommendations grounded in continuous improvement principles. Deliver data-generated insights with potential to transform business direction through iterative learning cycles. Lead continuous process improvement by recommending enhancements, identifying new tools, and establishing feedback loops for ongoing optimization.

Use data to influence business decisions through continuous measurement and refinement. Execute analyses to uncover opportunities, applying Plan-Do-Check-Act cycles to validate and scale improvements.


Key job responsibilities
• Solve complex analytical projects company-wide using structured continuous improvement frameworks for iterative solutions
• Leverage data platforms and analytical tools to convert data into actionable insights, establishing baseline metrics and tracking improvement trends
• Develop project plans with continuous improvement checkpoints, including milestones, review points, and built-in feedback mechanisms
• Build automated reporting tools enabling real-time identification of improvement opportunities across WFM stores, regions, products and processes
• Shape future direction of WFM retail concepts through continuous experimentation, learning, and adaptation
• Develop new metrics and continuous monitoring systems identifying incremental and transformational improvement opportunities
• Remain current with industry best practices and innovative approaches to operational excellence
• Recommend leadership actions when data reveals unfavorable trends, applying root cause analysis with ongoing monitoring
• Develop complex solutions through analysis and stakeholder coordination, piloting improvements before broader implementation and continuously refining based on results

About the team
The Operations Improvement Team solves complex operational challenges through disciplined continuous improvement. We apply structured, phased project management emphasizing iterative learning, rapid experimentation, and sustained improvement to deliver solutions that continuously enhance customer outcomes and operational efficiency.