AWS Global Business Development drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

Are you a Program Manager interested in driving customers adopt cloud technology? We are building a network of experts to accelerate customer adoption by leveraging strategic investment and programs across AWS. Our team of PM deliver mechanism to guide how the AWS field builds specialization, engages with customers, and scales their knowledge. This role is focused on delighting customers engaging with AWS program initiatives. You will partner with sales team, technical/product team, technical leaders, AWS service teams, and regional leadership teams to build a community in driving the growth. You will define the community strategy, gather insights to focus experts, facilitate technical collaboration, and drive execution of programs.

Key job responsibilities

• Define and execute program strategy in partnership wit leaders , tracking key performance indicators for our technical field development efforts.
• Define tooling strategy, gather stakeholder requirements, define technical and business requirements to improve customer experience.
• Partner with multiple field teams to plan out execution and unblock technical barriers for customers.
• Understand how various tools, systems and related technical concepts integrate with one another to maximize program outcomes.
• Host and/or facilitate sessions to deeply understand the impacts of system or process changes and aggregate feedback across regions, industries, and teams.
• Define gaps in technical solutions, prioritize and execute upon domain specific projects with Security experts.
• Dive deep and analyze performance metrics, identify gaps, determine mitigation steps, implement, and report on progress against goals.
• Drive community programs including but not limited to: mechanisms to build and retain expertise, manage workflow for content, customer engagements, and thought leadership.
• Balance concurrent priorities while managing stakeholder expectations and communicating progress effectively.


About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

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AWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team.